Field Service Engineer - Boston

oneservice; United States; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive health insurance

401(k) plan with company match

Generous paid time off

Job summary

oneservice is seeking a Field Service Specialist in Boston to install, maintain, and support diagnostic and life science instruments. This role involves providing exceptional customer service both on-site and remotely, ensuring equipment functionality, and training users. Candidates must have a minimum of 3 years of relevant experience, a Bachelor's degree or technical certification, and be willing to travel up to 75%. Offered benefits include competitive salary, bonuses, health insurance, and a 401(k) plan.

Qualifications

• At least 3 years of field service experience with molecular diagnostic or life science instrumentation.
• Proficiency in diagnosing and repairing complex instrumentation.
• Willingness to travel extensively, up to 75% overnight.

Responsibilities

• Install and maintain diagnostic and life science instruments at customer locations.
• Provide on-site and remote technical support to resolve equipment malfunctions.
• Deliver training to end-users on equipment operation and maintenance.

Skills

Diagnostic and life science instrumentation repair

Excellent communication

Organizational skills

Technical troubleshooting

Windows-based software and networking

Education

Bachelor's degree or technical certification in Engineering, Electronics, Life Sciences

Job description

Position:

Field Service Specialist - Boston

Country:

US

Department:

Field Service

Reports to (Level):

Management

About Us

oneservice, Inc is the worldwide leader for third‑party managed service solutions for the diagnostic, medical, and life science markets. Our mission is to redefine service excellence with best‑in‑class service solutions. We are looking for a well‑qualified and motivated Field Service Speciliast/Engineer to join our team in supporting our customers in achieving optimal performance from their instrumentation.

Position Summary

The responsibilities include installing, maintaining, and servicing existing diagnostic, medical, and life science instrumentation while troubleshooting issues. This role focuses on providing an exceptional customer experience on‑site and remotely. You'll work with high‑tech product platforms related to life sciences and laboratory analytical apparatus.

PLEASE NOTE: No relocation is offered for this position. Candidates in the Boston area will be given priority.

Key Responsibilities

• Install new molecular diagnostic and life science instruments at customers' premises, ensuring functionality, proper installation, and compliance with specifications.
• Perform routine and preventive maintenance to ensure optimal performance and minimize downtime.
• Technical Support
  • Diagnose and troubleshoot mechanical, electrical, and software issues.
  • Provide on-site and remote technical support to quickly resolve equipment malfunctions.
• Customer Training
  • Deliver thorough training to end‑users on equipment operation, maintenance, and care.
  • Develop and update user manuals or training materials as necessary.
• Documentation & Reporting
  • Record all service activities, including maintenance schedules, repairs, and customer interactions.
  • Prepare detailed service reports and share findings with customers and internal teams.
• Work closely with technical support, sales, and R&D teams, providing feedback on instrument performance.
• Participate in product demonstrations and trade shows as needed.
• Compliance
  • oneservice is an ISO9001:2015 certified organization, conforming to those procedures and standards.
  • Ensure all work adheres to company policies, customer requirements, and industry regulations.
  • Follow health and safety guidelines during all service activities.

Qualifications

• Education: A Bachelor's degree or technical certification in Engineering, Electronics, Life Sciences, or comparable military or education/work experience.
• Experience:
  • At least 3 years of field service experience with molecular diagnostic or life science instrumentation.
  • Strong understanding of laboratory workflows and technologies, such as PCR or NGS.
• Technical Skills:
  • Proficiency in diagnosing and repairing complex instrumentation involving mechanical, electronic, and software systems.
  • Familiarity with Windows‑based software and networking.
• Soft Skills:
  • Excellent communication and interpersonal skills for effective collaboration with customers and teams.
  • Strong organizational and time management abilities to handle multiple service requests.
• Travel:
  • Willingness to travel extensively (up to 75% overnight travel).
  • Valid driver's license and passport for domestic and occasional international travel.
• Competitive salary and performance‑based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and holidays.
• Opportunities for professional growth and career advancement.

Why Join Us

At oneservice, you will be part of a dynamic team dedicated to making a difference in healthcare and life sciences. We value innovation, commitment, and customer satisfaction, and we provide growth opportunities for our employees to help them excel in their careers.