Field Service Engineer – MedTech & Quantum (Hybrid)

NVision Imaging Technologies GmbH; Delaware; Hybrid; USD 67,000 - 101,000; Full time

Benefits offered by this job

Stock options

Hybrid model

Relocation support

30 vacation days

Annual health budget

Job summary

NVision Imaging Technologies GmbH is seeking an experienced Field Service Engineer to lead onsite installation, troubleshooting, and maintenance of advanced systems at client sites. You’ll collaborate with R&D to upgrade equipment and train customers, ensuring high satisfaction.

The role requires 5+ years in field service, strong electronics/mechanics knowledge, and up to 70% travel. Hybrid onsite roles with relocation support and stock options are offered.

Qualifications

• Degree in Engineering (Electronics/Mechanics preferred).
• Minimum 5 years of experience in field service roles, preferably in MedTech, BioTech, or similarly regulated industries.
• Strong technical knowledge of systems involving electronics, precision mechanics, and industrial automation.
• Experience in developing service processes and providing technical training to diverse audiences.
• Proven ability to troubleshoot complex systems and manage customer relationships effectively.
• Willingness to travel extensively, both domestically and internationally (up to 70%).
• Valid driver’s license.
• Excellent problem-solving, critical thinking, and communication skills.

Responsibilities

• Lead complex onsite system installation, troubleshooting, diagnosis, repair, and preventative maintenance for customer equipment.
• Perform equipment upgrades and configurations according to company standards inhouse with our R&D team
• Provide technical advice to customers on equipment care and maintenance best practices.
• Serve as a key technical contact for customer accounts, ensuring high levels of customer satisfaction through efficient and professional service
• Ensure thorough documentation of all service procedures, diagnostics, quality issues, parts replacements, and customer interactions.
• Support the Head of Service in developing and implementing robust service processes, including SOPs, KPIs, and service workflows.
• Assist in creating and maintaining comprehensive technical documentation and manuals.
• Conduct customer training sessions on product first-line troubleshooting & maintenance.
• Work closely with R&D and engineering teams to provide feedback from field operations, supporting product development and continuous improvement initiatives.
• Participate in testing and evaluating new products, features, and solutions, offering practical insights based on customer interactions.
• Organize and manage spare parts inventory, ensuring availability for timely service delivery.
• Ensure all service activities comply with industry regulations, safety standards, and internal quality protocols.

Skills

Field service

Engineering degree

MedTech/Biotech experience

System troubleshooting

Training delivery

Travel up to 70%

Driver's license

Communication skills

Education

Engineering degree

Job description

NVision Imaging Technologies GmbH is seeking an experienced Field Service Engineer to lead onsite installation, troubleshooting, and maintenance of advanced systems at client sites. You’ll collaborate with R&D to upgrade equipment and train customers, ensuring high satisfaction.

The role requires 5+ years in field service, strong electronics/mechanics knowledge, and up to 70% travel. Hybrid onsite roles with relocation support and stock options are offered.