Senior Field Service Engineer - Life Sciences Instrumentation

Quantum--s

San Diego (CA)

On-site

USD 135,000 - 155,000

Full time

3 days ago

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Job summary

Quantum-Si is seeking a Senior Field Service Engineer to scale our global service organization. You will install, maintain, and repair advanced life science instruments in customer labs, and help build service processes and infrastructure.

Based in San Diego with travel up to 70%, you will troubleshoot hardware and software, lead field activities, and collaborate with R&D, product, and sales to improve reliability and customer satisfaction.

Qualifications

Bachelor’s degree in engineering, physics, or a related technical field.
5+ years of field service experience supporting capital equipment in biotech or life sciences.
Strong experience with fluidics and optical instrumentation systems.
Experience connecting instruments to enterprise or cloud-based networks in secure environments.
Proficiency with CRM or service management systems such as Salesforce.

Responsibilities

Install, maintain, troubleshoot, and repair advanced life science instrumentation.
Perform preventive maintenance, calibrations, upgrades, and system validations.
Diagnose and resolve complex hardware, software, and system integration issues.
Serve as the technical escalation point for critical customer issues.
Develop service procedures, manuals, and troubleshooting protocols.
Support instrument relocations and ensure compliance with specs.
Document service activities in CRM and track key metrics.