Field Service Engineer – Medical Diagnostics (Augusta, GA)

F. Hoffmann-La Roche AG; Augusta, Northern (GA, KY); Hybrid; USD 71,000 - 132,000; Full time

Job summary

Roche (F. Hoffmann-La Roche AG) is seeking a Field Engineering Specialist in Augusta, GA to repair and service Roche product lines, perform preventive maintenance, and resolve technical issues for laboratory customers.

The role requires up to 25% travel, a high school diploma with technical schooling or equivalent, and 5+ years of repair experience or a relevant bachelor's degree with 1–2 years of experience.

Qualifications

• High school diploma plus 2 years of technical school or equivalent.
• 5+ years repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
• Willingness to travel up to 25% and provide after-hours support as needed.

Responsibilities

• Showcase expertise in repair and service of Roche product lines on-site.
• Perform preventive maintenance and diagnose mechanical, hardware, software, and system failures.
• Document activities and contribute to quality improvements.
• Serve as customer contact for technical and service-related issues.

Skills

Technical troubleshooting

Customer support

Education

High school diploma + technical school

Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field

Job description

Roche (F. Hoffmann-La Roche AG) is seeking a Field Engineering Specialist in Augusta, GA to repair and service Roche product lines, perform preventive maintenance, and resolve technical issues for laboratory customers.

The role requires up to 25% travel, a high school diploma with technical schooling or equivalent, and 5+ years of repair experience or a relevant bachelor's degree with 1–2 years of experience.