Field Service Engineer - Diagnostics & Lab Automation

F. Hoffmann-La Roche AG; Cincinnati, Northern (OH, KY); Hybrid; USD 71,000 - 132,000; Full time

Benefits offered by this job

Discretionary bonus

Benefits

Job summary

Roche is seeking a Field Engineering Specialist to travel within the assigned territory to install and repair Roche product lines in laboratories. You will provide on-site service, perform diagnostics, and ensure equipment operates at peak performance.

The role requires strong electronics and electro-mechanical expertise, plus reliable client communication. This field-based position involves overnight travel, with compensation including a discretionary annual bonus and comprehensive benefits.

Qualifications

• Advanced knowledge of electronics and electro-mechanical systems.
• Strong IT knowledge to support diagnostics and software/firmware.
• Excellent communication and customer-facing skills.

Responsibilities

• Provide routine technical support for Roche product lines.
• Perform on-site service, repair and installation at customer sites.
• Diagnose mechanical, hardware, software, and network issues and implement cost-effective resolutions.
• Document activities in quality-compliant records.
• Travel to assigned territories as needed.

Skills

Electronics

Electro-mechanical

IT knowledge

Education

High school diploma + technical training

Bachelor's degree in a relevant field

Job description

Roche is seeking a Field Engineering Specialist to travel within the assigned territory to install and repair Roche product lines in laboratories. You will provide on-site service, perform diagnostics, and ensure equipment operates at peak performance.

The role requires strong electronics and electro-mechanical expertise, plus reliable client communication. This field-based position involves overnight travel, with compensation including a discretionary annual bonus and comprehensive benefits.