Field Service Engineer – Medical Devices & Travel

Neuronetics, Inc.; Chicago (IL); In loco; USD 95.000 - 135.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Disability insurance

401(k) plan

Paid time off

Descrizione del lavoro

Neuronetics, Inc. seeks a Field Service Engineer to support NeuroStar systems in the field. Responsibilities include installation, upgrades, preventive maintenance, and on-site troubleshooting across a territory with national travel on short notice.

The role emphasizes detailed documentation, stock management, and collaboration with Field Service leadership to improve product quality and service efficiency.

Competenze

• AS in Technology or equivalent.
• 5-7 years’ experience servicing complex, software-based, electromechanical devices.
• Excellent organizational, communication, and troubleshooting skills.

Mansioni

• Install, upgrade, maintain, and repair the NeuroStar system and subsystems in territory; travel may be required.
• Provide in-depth mechanical, electronic, and software troubleshooting.
• Respond to service dispatches via phone and on-site support to minimize downtime.
• Develop and follow preventive maintenance schedules and inspections.
• Create and maintain service schedules based on priorities.
• Input all service actions into the department database with accurate records.
• Forecast logistics and manage field stock inventory with safe storage.
• Track expenses and seek cost-saving opportunities; assist root-cause analysis and field quality.
• Identify product issues and communicate to leadership; support instrument development.

Conoscenze

Field service

Electromechanical

Software troubleshooting

Customer-facing skills

Travel readiness

Formazione

AS in Technology or equivalent

Strumenti

Field service tools

Diagnostics equipment

Descrizione del lavoro

Neuronetics, Inc. seeks a Field Service Engineer to support NeuroStar systems in the field. Responsibilities include installation, upgrades, preventive maintenance, and on-site troubleshooting across a territory with national travel on short notice.

The role emphasizes detailed documentation, stock management, and collaboration with Field Service leadership to improve product quality and service efficiency.