Field Service Installation Pro - Medical Devices

Natus Sensory Inc.; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Natus Sensory Inc. is seeking a Field Service Installation Specialist (Contractor) to support installation, configuration, and service of neurology systems at customer sites across the USA.

You will work as part of a project team to execute installations, deliver basic training, and ensure deployments meet company standards and customer requirements. This role requires strong technical execution, teamwork, and professional communication; extensive travel and adherence to quality procedures are

Qualifications

• Bachelor’s or Higher degree, from an accredited college or university is preferred, but not required.
• 1 year of relevant experience performing installations, training, and troubleshooting. Medical Device experience preferred.

Responsibilities

• Installations as assigned by Site Planners or Managers
• Execute installation activities per company standards and customer expectations
• Follow direction and contribute to team-based project delivery as directed by Installation Leads, Site Planners, or Managers
• Deliver basic customer training during installations or scheduled sessions
• Build strong customer relationships through professionalism, communication, and ongoing support
• Perform site walkthroughs to validate readiness and compliance with installation requirements
• Diagnose and analyze product issues encountered during installation projects, escalating as needed to meet service level expectations
• Provide feedback to Engineering and cross-functional teams on product performance and improvement opportunities

Skills

Hardware installation

Software configuration

Windows OS

Active Directory

TCP/IP networking

Troubleshooting

Customer communication

Project teamwork

Time management

On-site installation

Education

Bachelor’s degree or higher (preferred)

Tools

Windows

Networking concepts

Job description

Natus Sensory Inc. is seeking a Field Service Installation Specialist (Contractor) to support installation, configuration, and service of neurology systems at customer sites across the USA.

You will work as part of a project team to execute installations, deliver basic training, and ensure deployments meet company standards and customer requirements. This role requires strong technical execution, teamwork, and professional communication; extensive travel and adherence to quality procedures are