Field Service Engineer – Medical Devices & Installations

Jobtailor; Akron (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor in Akron, OH seeks a Field Service Technician to manage a primary territory, install and service ASP systems, and ensure compliance and documentation. You will coordinate with sales, clinical education teams, hospital Biomedical Engineers, and field staff to schedule work, perform preventive maintenance, and respond to urgent service requests.

The role emphasizes troubleshooting, design improvement suggestions, and accurate reporting in Siebel, with travel and weekend on-call as

Qualifications

• High School diploma with 3 years proven experience in customer support, customer relations or technical support.
• Minimum of two years customer service experience.
• At least three years in a Field Service environment, preferably in electronics or medical devices, or three years as Biomedical Engineer in a hospital.
• Knowledge of inventory management practices.
• Basic understanding of business practices and costs of managing a territory.
• Experience using office-based and customized computer programs.
• Basic knowledge of Word, Excel and Access.
• Knowledge of service management systems (Siebel).
• Ability to lift 80 lbs to a height of four feet.
• Ability to operate company vehicles.
• Ability to work in a matrix/team environment.
• Rotating weekend on-call coverage.
• Local and regional travel with occasional overnight stays.
• Adherence to safety protocols.
• Preferred: Two-year degree in electronics, technology, CS or related major.
• Preferred: Four years' work experience in Medical Device field.
• Preferred: Experience working in a field service environment.

Responsibilities

• Partner with sales and clinical education field teams to deliver high-value business solutions
• Manage all responsibilities of the primary territory, including compliance and documentation
• Schedule and perform installation, operation, planned maintenance, repair, and modification of ASP systems
• Perform preventive maintenance and document equipment performance and maintenance records
• Coordinate technical and service work with leadership, customers, and scheduling personnel
• Respond to customer requests for emergency service
• Determine causes, troubleshoot issues, and take corrective action
• Complete assigned training and documentation by required dates
• Advise and assist with design changes to improve efficiency, quality, or operating costs
• Develop project plans for new equipment installation planning
• Manage customer expectations before and after interactions
• Complete Service Management System (Siebel) activities through daily updates and documentation
• Process RMA returns and manage personal trunk inventory and required audits
• Provide guidance to customers, hospital Biomedical Engineers, Field Service Technicians, and Representatives
• Support beta-site installations
• Provide design improvement suggestions and perform additional assigned responsibilities

Skills

Field Service Experience

Customer Service Experience

Service Management Systems

Inventory Management Practices

Biomedical Engineering Knowledge

Education

Associate's Degree

Two-year degree in electronics/related major

Tools

Siebel Service Management System

Microsoft Word

Microsoft Excel

Microsoft Access

Customized Computer Programs

Job description

Jobtailor in Akron, OH seeks a Field Service Technician to manage a primary territory, install and service ASP systems, and ensure compliance and documentation. You will coordinate with sales, clinical education teams, hospital Biomedical Engineers, and field staff to schedule work, perform preventive maintenance, and respond to urgent service requests.

The role emphasizes troubleshooting, design improvement suggestions, and accurate reporting in Siebel, with travel and weekend on-call as