Medical Device Field Service Engineer

Fortive; Akron (OH); On-site; USD 51,000 - 86,000; Full time

Benefits offered by this job

Company vehicle and travel support

ASP certification programs

Competitive compensation and benefits

Job summary

Fortive's Advanced Sterilization Products (ASP) is seeking a Field Service Engineer to install, service and maintain sterilization equipment at hospitals within the Akron region. You will be the on-site technical expert, ensuring safe, reliable operation and strong customer interactions.

The role offers local and regional travel, on-call weekend coverage, and opportunities for professional development within a leading medical device division of Fortive.

Qualifications

• High School diploma with 3 years experience in customer support/customer relations/technical support or Associates' Degree with 3 years related work experience
• Minimum of two (2) years customer service experience
• Two (2) year degree in electronics, technology, computer science, electrical engineering or other related major
• Four (4) years work experience in a related field (Medical Device) or experience as a Biomedical Engineer in a hospital environment

Responsibilities

• Install, operate, perform maintenance and repair of ASP systems within assigned territory
• Schedule and perform preventive maintenance; document performance and maintenance records
• Provide on-site technical service and assist with design changes to improve equipment efficiency
• Respond to emergency service requests and manage customer expectations
• Complete activities in Siebel Service Management System daily

Skills

Customer service

Communication skills

Teamwork

Time management

Education

High school diploma or equivalent

Associates' degree

Two-year degree in electronics/related field

Tools

Word

Excel

Access

Siebel

Job description

Fortive's Advanced Sterilization Products (ASP) is seeking a Field Service Engineer to install, service and maintain sterilization equipment at hospitals within the Akron region. You will be the on-site technical expert, ensuring safe, reliable operation and strong customer interactions.

The role offers local and regional travel, on-call weekend coverage, and opportunities for professional development within a leading medical device division of Fortive.