Field Service Engineer – Mandarin Speaking Boston

Maxphotonics; Boston (MA); In loco; USD 85.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary and benefits

Commission opportunities

Growth in a collaborative team

Descrizione del lavoro

Theo seeks a Mandarin-speaking Field Service Engineer to support on-site service, troubleshooting, and RMA repairs for our fiber laser equipment in Boston. This full-time role requires travel up to 80% and coordination with our China-based team.

The ideal candidate has 2+ years of field service experience, a technical degree, strong attention to detail, and demonstrates clear customer communication and precise documentation.

Competenze

• Fluency in Mandarin Chinese required to communicate with China-based team.
• Ability to work independently with minimal supervision.
• Strong attention to detail and commitment to quality workmanship.
• Self-motivated with excellent organizational and time-management skills.
• Effective verbal and written communication, especially in customer-facing situations.
• Proficient in completing service paperwork accurately.
• Willingness to travel up to 80%, including overnight stays.
• 2+ years of field service or hands-on technical experience.

Mansioni

• Install, calibrate, diagnose, maintain, and repair equipment at customer sites.
• Conduct RMA evaluations and in-house repairs as needed.
• Provide clear, professional communication with customers to ensure satisfaction.
• Complete service reports and paperwork accurately and on time.
• Collaborate with internal teams to feedback from the field and drive improvements.
• Maintain inventory and care of tools, parts, equipment.
• Adhere to safety standards during field and in-house service activities.

Conoscenze

Mandarin Chinese fluency

Independent work

Attention to detail

Time management

Customer communication

Documentation proficiency

Willingness to travel

Formazione

Technical degree in Electronics or related field

Descrizione del lavoro

Field Service Engineer – Mandarin Speaking

• Boston
• Full-time

About Us

At Theo, we service the high-performance fiber laser solutions built by Maxphotonics and backed by over 20 years of innovation and a global team of experts. We ensure consistent performance and responsive support at every stage of our customers' production journey.

Why This Role Matters

We are seeking a highly motivated and detail-oriented Field Service Engineer to join our growing service team. This role is responsible for supporting our customers through on-site service, troubleshooting, and repair of equipment, as well as handling Return Material Authorization (RMA) repairs at our facility. The ideal candidate thrives working independently, is comfortable with extensive travel, and excels in both technical execution and customer communication.

What We're Looking For:

We're looking for a highly organized, resourceful, and reliable individual who thrives in a fast-paced, service-driven environment. You are someone who can juggle multiple priorities, coordinate moving parts with ease, and ensure that nothing slips through the cracks.

You're comfortable managing logistics, documentation, and internal processes, and you're not afraid to chase down answers—whether it's tracking a shipment, following up with vendors, or working across time zones with our partners in China.

To succeed in this role, you'll need a mix of operational savvy, attention to detail, and the ability to work both independently and collaboratively. If you're someone who thrives on keeping things running smoothly behind the scenes, we want to hear from you.

Key Responsibilities:

• Perform installation, calibration, diagnostics, maintenance, and repair of company equipment at customer sites.
• Conduct RMA evaluations and repairs in-house as required.
• Provide clear and professional communication with customers to ensure a high level of satisfaction and service.
• Complete service reports, documentation, and associated paperwork accurately and on time.
• Work closely with internal teams to provide feedback from the field and support continuous improvement.
• Maintain proper inventory and care of tools, parts, and equipment.
• Adhere to safety standards and protocols during all field and in-house service activities.

Qualifications:

• Fluency in Mandarin Chinese is required to communicate effectively with our China-based technical team.
• Proven ability to work independently with minimal supervision.
• Strong attention to detail and commitment to quality workmanship.
• Self-motivated with excellent organizational and time-management skills.
• Effective verbal and written communication skills, especially in customer-facing situations.
• Proficiency in completing service paperwork and documentation accurately.
• Ability and willingness to travel up to 80% as required, including overnight stays.
• 2+ years of field service or equivalent hands-on technical experience.

• Technical degree (Associates or higher) in Electronics, Engineering, or related field preferred.
• Experience in troubleshooting and repairing electro-mechanical or precision instrumentation.
• Familiarity with RMA processes and service operations.
• Background in semiconductors, medical devices, industrial automation, or similar high-tech industries.
• Experience with industrial fiber optic lasers and systems a plus.

What We Offer:

• A competitive salary, benefits and commission package.
• A collaborative and innovative team environment.
• Opportunities for professional growth in a company that values creativity and hard work.

We're all about doing work that's meaningful, energetic, and at times even a bit irreverent. Our brand stands for breaking free from slow, outdated methods and showing the world a faster, smarter way to weld. You'll be part of a supportive culture where your input drives innovation and your wins are truly celebrated.

Sounds interesting

Global HQ3rd Furong Road, Furong Industrial Area, Shajing, Bao’an, Shenzhen, China. 518125

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