Field Service Engineer – Mandarin Speaking

Maxphotonics Co.,Ltd; Boston (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Growth opportunities

Job summary

Theo is seeking a highly motivated Field Service Engineer to support customers through on-site service, troubleshooting, and repair of equipment, plus RMA repairs at our facility. You will travel extensively, work independently, and communicate professionally with customers to ensure high satisfaction.

Qualifications include Mandarin Chinese fluency, 2+ years of field service experience, an electronics/engineering degree, and strong organizational skills.

Qualifications

• Fluency in Mandarin Chinese is required to communicate with the China-based team.
• Proven ability to work independently with minimal supervision.
• Strong attention to detail and commitment to quality workmanship.
• Self-motivated with excellent organizational and time-management skills.
• Effective verbal and written communication, especially with customers.
• Experience with RMA processes and service operations.
• Willingness to travel up to 80% including overnight stays.

Responsibilities

• Perform installation, calibration, diagnostics, maintenance, and repair at customer sites.
• Conduct RMA evaluations and repairs in-house as required.
• Provide clear communication with customers to ensure satisfaction.
• Complete service reports and paperwork accurately and on time.
• Collaborate with internal teams to feedback from the field and drive improvement.
• Maintain inventory and care of tools, parts, and equipment.
• Adhere to safety standards during field and in-house activities.

Skills

Mandarin Chinese

Independent work

Attention to detail

Time management

Customer communication

Field service experience

Electro-mechanical troubleshooting

RMA processes

Travel up to 80%

Education

Technical degree (Associates or higher) in Electronics or Engineering

Job description

About Us

At Theo, we service the high-performance fiber laser solutions built by Maxphotonics and backed by over 20 years of innovation and a global team of experts. We ensure consistent performance and responsive support at every stage of our customers’ production journey.

Why This Role Matters

We are seeking a highly motivated and detail-oriented Field Service Engineer to join our growing service team. This role is responsible for supporting our customers through on-site service, troubleshooting, and repair of equipment, as well as handling Return Material Authorization (RMA) repairs at our facility. The ideal candidate thrives working independently, is comfortable with extensive travel, and excels in both technical execution and customer communication.

What We’re Looking For

We’re looking for a highly organized, resourceful, and reliable individual who thrives in a fast-paced, service-driven environment. You are someone who can juggle multiple priorities, coordinate moving parts with ease, and ensure that nothing slips through the cracks.

You’re comfortable managing logistics, documentation, and internal processes, and you’re not afraid to chase down answers—whether it’s tracking a shipment, following up with vendors, or working across time zones with our partners in China.

To succeed in this role, you’ll need a mix of operational savvy, attention to detail, and the ability to work both independently and collaboratively. If you’re someone who thrives on keeping things running smoothly behind the scenes, we want to hear from you.

Key Responsibilities

• Perform installation, calibration, diagnostics, maintenance, and repair of company equipment at customer sites.
• Conduct RMA evaluations and repairs in-house as required.
• Provide clear and professional communication with customers to ensure a high level of satisfaction and service.
• Complete service reports, documentation, and associated paperwork accurately and on time.
• Work closely with internal teams to provide feedback from the field and support continuous improvement.
• Maintain proper inventory and care of tools, parts, and equipment.
• Adhere to safety standards and protocols during all field and in-house service activities.

Qualifications

• Fluency in Mandarin Chinese is required to communicate effectively with our China-based technical team.
• Proven ability to work independently with minimal supervision.
• Strong attention to detail and commitment to quality workmanship.
• Self-motivated with excellent organizational and time-management skills.
• Effective verbal and written communication skills, especially in customer-facing situations.
• Proficiency in completing service paperwork and documentation accurately.
• Ability and willingness to travel up to 80% as required, including overnight stays.
• 2+ years of field service or equivalent hands-on technical experience.
• Technical degree (Associates or higher) in Electronics, Engineering, or related field preferred.
• Experience in troubleshooting and repairing electro-mechanical or precision instrumentation.
• Familiarity with RMA processes and service operations.
• Background in semiconductors, medical devices, industrial automation, or similar high-tech industries.
• Experience with industrial fiber optic lasers and systems a plus.

What We Offer

• A competitive salary, benefits and commission package.
• A collaborative and innovative team environment.
• Opportunities for professional growth in a company that values creativity and hard work.

We’re all about doing work that’s meaningful, energetic, and at times even a bit irreverent. Our brand stands for breaking free from slow, outdated methods and showing the world a faster, smarter way to weld. You’ll be part of a supportive culture where your input drives innovation and your wins are truly celebrated.