Field Service Technician

Elgen Staffing; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Elgen Staffing is seeking a Field Service Technician in Boston to lead installations, perform maintenance, and provide expert technical support to customers. You will read schematics, train customers, and document service activity, ensuring equipment performs at peak efficiency.

You will travel domestically (and occasionally internationally), handle parts identification, and communicate findings to regional managers. A technical associate degree and hands-on repair experience are required.

Qualifications

• Two-year technical degree or equivalent required.
• Minimum two years hands-on electronic/assembly repair experience; CNC machinery repair preferred.
• Willingness to travel domestically up to 100% for field support.

Responsibilities

• Perform technical field service duties including new product installations and start-up.
• Provide exceptional customer service at client locations and in service roles.
• Read and interpret blueprints, drawings, schematics, and manuals.
• Document machine data, service history, and quality information.
• Assist customers with parts identification and ordering.
• Demonstrate products to support sales when needed.
• Communicate with regional managers to align expectations.
• Submit service reports promptly and discuss expenses weekly.
• Suggest changes and improvements based on field activity.
• Travel up to 100% domestically and occasionally internationally.

Skills

Field service

Customer service

Electrical repair

Mechanical repair

Education

Technical Associate’s Degree (Mechanical/Electrical/Laser) or equivalent

Tools

CAD/CAM

Multimeters

Oscilloscopes

Job description

Our client, a global manufacturer of precision sheet-metal products, has an immediate need for an experienced Field Service Technician, to join their winning team in Boston.

Our candidate of choice will be at the forefront of delivering exceptional customer service during the installation of new products, servicing existing customer equipment, and providing technical support via phone or email. You will be crucial in ensuring customer satisfaction and maintaining the company’s reputation for excellence. By expertly managing the final steps of product deployment and ongoing maintenance, you ensure that our customers receive top‑notch support and that our products perform optimally, thereby enhancing customer loyalty and driving the company’s success.

Key Responsibilities

• Perform a variety of technical field service duties, including new product installations, equipment start-up, functional testing, and customer training.
• Act as a professional company representative, ensuring exceptional customer service at customer locations or in any service support role.
• Read, understand, and work with blueprints, drawings, schematics, manuals, and other specifications.
• Document machine data, service history, and quality information.
• Assist customers with parts identification and ordering.
• Demonstrate products as necessary to support sales.
• Communicate with regional managers to ensure customer expectations are met and important information is relayed to the appropriate parties.
• Maintain prompt communication of expenses and service reports on a weekly basis.
• Make recommendations for changes and improvements based on field service activities.
• Travel domestically up to 100% and occasionally internationally to support service areas.

Key Requirements

• Two-year Technical Associate’s Degree (Mechanical, Electrical, or Laser Technology) or equivalent technical school training and military/industrial experience.
• Minimum two years of hands‑on electronic/assembly repair experience, with CNC fabrication machinery equipment repair strongly desired.
• Valid, clean driver’s license and credit card.
• Willingness to travel domestically up to 100% to provide customer service support.
• Demonstrated computer skills (Microsoft Office environment, internal network).
• Experience with computer hardware, BIOS, operating systems, networking, and CAD/CAM is a plus.
• Experience using multimeters, oscilloscopes, and other electronic and precision mechanical equipment.
• Ability to lift/move objects up to 50 pounds regularly, with heavier lifting required occasionally.
• Comfortable working in environments with dust, odor, oil, fumes, and noise.

We Offer

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance