Field Service Engineer - Southeast Region

EOS; Novi (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

EOS seeks an experienced Field Service Engineer to install, troubleshoot, and maintain customer equipment in the Southeast region. You will handle on-site installations, provide remote support when needed, and ensure equipment operates according to EOS specifications.

You will document field activities, manage service tools and spare parts, and coordinate with 2nd level support. Travel, including international travel, is required; a valid driver’s license and passport are essential.

Qualifications

• Minimum 2-3 years of experience in servicing industrial equipment.
• Certified technician or skilled worker in electrical engineering technology.
• Solid background working on mechanical and pneumatic systems.
• Thorough product knowledge on industrial lasers and axis motion systems.
• Proficient with written, oral, schematic and diagram engineering instructions.
• Computer skills: PC-configuration, MS-Windows, Network knowledge, MS-Office.
• Availability to work irregular shifts, including evenings and weekends.
• Ability to work independently as well as within a team.
• Professional appearance and conduct, with good communication skills.
• Willingness to travel extensively, including international travel.
• Valid driver’s license and passport.

Responsibilities

• Install equipment at customer site to ensure full functionality per EOS specifications.
• Provide on-site technical/remote assistance to troubleshoot and repair equipment.
• Perform preventive maintenance procedures within schedule.
• Submit service documentation accurately per EOS guidelines.
• Assist in training, documentation, and exhibition installations.
• Collaborate with 2nd Level Support to maintain local install base to standards.
• Maintain service records and field service reports.
• Manage EOS service tools and spare parts inventory.

Skills

Industrial equipment servicing

Electrical engineering technology

Mechanical systems

Pneumatic systems

Industrial lasers

Axis motion systems

Technical documentation

MS Windows & Office

Travel readiness

Driver’s license

Passport

Teamwork

Education

Certified technician in electrical engineering technology

Job description

Title: Field Service Engineer, Southeast

Responsible Manager: Service Manager, Southeast Region

Location: Southeast Region

We are looking for an experienced, energic and motivated Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing service and support during field visits for customer’s equipment. You will manage all on-site installation, repair, maintenance, diagnosing technical problems and determining proper solutions in order to achieve outstanding customer satisfaction.

Your Mission

• Installation of equipment at customer’s facility to ensure full functionality according to EOS specifications.
• Provide on-site technical/remote assistance to help troubleshoot and repair equipment.
• Perform preventive maintenance procedures for customer’s equipment within the scheduled time.
• Timely, accurate submission of all service documentation according to EOS procedures and guidelines.
• Cooperate in projects such as training, documentation, and exhibition installations.
• Work closely with 2nd Level Support to ensure local install base is maintained to company standards.
• Communicate and maintain service records and field service reports.
• Manage EOS service tools and spare parts inventory to ensure accurate inventory of assigned company assets.

Your Talents

• Minimum 2-3 years of experience in servicing industrial equipment.
• Certified technician or skilled worker in electrical engineering technology.
• Exhibit a solid background in working on mechanical and pneumatic systems.
• Thorough product knowledge on industrial lasers and axis motion systems.
• Skilled in using written, oral, schematic and diagram engineering instructions.
• Possess computer knowledge (PC-configuration, MS-Windows, Network knowledge, MS- Office).
• Availability to work irregular shifts, including evenings and weekends.
• Ability to work independently as well as within a team.
• Professional appearance and conduct, with good communication skills.
• Willingness to travel extensively, including international travel.
• Valid driver’s license and passport.

Our Vision

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.

We work globally networked and prefer to think outside the box – and we’re looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.