Field Service Engineer (m/f/d)

NVision Quantum Technologies; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

NVision Quantum Technologies is seeking a mid-level Field Service Engineer to lead on-site troubleshooting, repair, and preventive maintenance for client equipment, with extensive travel.

You will work with R&D to upgrade configurations, create service documentation, and train customers on first-line troubleshooting, ensuring high satisfaction. Strong electronics, precision mechanics, and automation knowledge are required.

Qualifications

• Degree in Engineering (Electronics/Mechanics preferred).
• Minimum 5 years in field service, preferably in MedTech, BioTech, or regulated industries.
• Strong knowledge of electronics, precision mechanics, and industrial automation.
• Experience in developing service processes and providing technical training.
• Ability to troubleshoot complex systems and manage customer relationships.
• Willingness to travel up to 70% domestically and internationally.
• Valid driver’s license.
• Excellent problem-solving, critical thinking, and communication skills.

Responsibilities

• Lead complex onsite installation, troubleshooting, diagnosis, repair, and preventative maintenance for customer equipment.
• Perform equipment upgrades and configurations according to company standards inhouse with our R&D team.
• Provide technical advice to customers on equipment care and maintenance best practices.
• Serve as a key technical contact for customer accounts, ensuring high levels of customer satisfaction through efficient and professional service.
• Ensure thorough documentation of all service procedures, diagnostics, quality issues, parts replacements, and customer interactions.
• Support the Head of Service in developing robust service processes, SOPs, KPIs, and service workflows.
• Assist in creating and maintaining technical documentation and manuals.
• Conduct customer training sessions on product first-line troubleshooting & maintenance.
• Work with R&D and engineering teams to provide field feedback for product development.
• Organize and manage spare parts inventory and ensure compliance with safety and quality protocols.

Skills

Troubleshooting

Customer relationship management

Documentation

Problem-solving

Communication skills

Travel readiness

Education

Engineering degree (Electronics/Mechanics preferred)

Job description

Field Service Engineer (m/f/d) at NVision Quantum Technologies, DE | Office - Ulm, Remote Germany (remote). A mid-level full time position in the HPMR Commercialization team, listed under business operations.

We’re seeking an experienced Field Service Engineer (m/f/d), who will serve as the lead technical point of contact for providing expert customer service, troubleshooting, repair, maintenance, and emergency response for advanced equipment and systems installed at client sites. This position combines technical expertise with project management skills to deliver an exceptional service experience.

Technical Service & Support

• Lead complex onsite system installation, troubleshooting, diagnosis, repair, and preventative maintenance for customer equipment.
• Perform equipment upgrades and configurations according to company standards inhouse with our R&D team
• Provide technical advice to customers on equipment care and maintenance best practices.
• Serve as a key technical contact for customer accounts, ensuring high levels of customer satisfaction through efficient and professional service
• Ensure thorough documentation of all service procedures, diagnostics, quality issues, parts replacements, and customer interactions.

Service Process Development & Training

• Support the Head of Service in developing and implementing robust service processes, including SOPs, KPIs, and service workflows.
• Assist in creating and maintaining comprehensive technical documentation and manuals.
• Conduct customer training sessions on product first-line troubleshooting & maintenance.

Cross-functional Collaboration

• Work closely with R&D and engineering teams to provide feedback from field operations, supporting product development and continuous improvement initiatives.
• Participate in testing and evaluating new products, features, and solutions, offering practical insights based on customer interactions.

Inventory Management & Quality Assurance

• Organize and manage spare parts inventory, ensuring availability for timely service delivery.
• Ensure all service activities comply with industry regulations, safety standards, and internal quality protocols.

Why us?

Requirements

• Degree in Engineering (Electronics/Mechanics preferred).
• Minimum 5 years of experience in field service roles, preferably in MedTech, BioTech, or similarly regulated industries.
• Strong technical knowledge of systems involving electronics, precision mechanics, and industrial automation.
• Experience in developing service processes and providing technical training to diverse audiences.
• Proven ability to troubleshoot complex systems and manage customer relationships effectively.
• Willingness to travel extensively, both domestically and internationally (up to 70%)
• Valid driver’s license
• Excellent problem-solving, critical thinking, and communication skills.