Field Service Engineer - MedTech, Remote & Travel

NVision Quantum Technologies; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

NVision Quantum Technologies is seeking a mid-level Field Service Engineer to lead on-site troubleshooting, repair, and preventive maintenance for client equipment, with extensive travel.

You will work with R&D to upgrade configurations, create service documentation, and train customers on first-line troubleshooting, ensuring high satisfaction. Strong electronics, precision mechanics, and automation knowledge are required.

Qualifications

• Degree in Engineering (Electronics/Mechanics preferred).
• Minimum 5 years in field service, preferably in MedTech, BioTech, or regulated industries.
• Strong knowledge of electronics, precision mechanics, and industrial automation.
• Experience in developing service processes and providing technical training.
• Ability to troubleshoot complex systems and manage customer relationships.
• Willingness to travel up to 70% domestically and internationally.
• Valid driver’s license.
• Excellent problem-solving, critical thinking, and communication skills.

Responsibilities

• Lead complex onsite installation, troubleshooting, diagnosis, repair, and preventative maintenance for customer equipment.
• Perform equipment upgrades and configurations according to company standards inhouse with our R&D team.
• Provide technical advice to customers on equipment care and maintenance best practices.
• Serve as a key technical contact for customer accounts, ensuring high levels of customer satisfaction through efficient and professional service.
• Ensure thorough documentation of all service procedures, diagnostics, quality issues, parts replacements, and customer interactions.
• Support the Head of Service in developing robust service processes, SOPs, KPIs, and service workflows.
• Assist in creating and maintaining technical documentation and manuals.
• Conduct customer training sessions on product first-line troubleshooting & maintenance.
• Work with R&D and engineering teams to provide field feedback for product development.
• Organize and manage spare parts inventory and ensure compliance with safety and quality protocols.

Skills

Troubleshooting

Customer relationship management

Documentation

Problem-solving

Communication skills

Travel readiness

Education

Engineering degree (Electronics/Mechanics preferred)

Job description

NVision Quantum Technologies is seeking a mid-level Field Service Engineer to lead on-site troubleshooting, repair, and preventive maintenance for client equipment, with extensive travel.

You will work with R&D to upgrade configurations, create service documentation, and train customers on first-line troubleshooting, ensuring high satisfaction. Strong electronics, precision mechanics, and automation knowledge are required.