Field Service Engineer

Groe Advisors LLC; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

Groe Advisors LLC is seeking a Technical Field Service Engineer to perform advanced repairs on high-end laser diagnostic imaging systems used in eye healthcare. You will diagnose, troubleshoot, and repair instruments in the field, working with technical and field support management to implement training in the field.

The role requires two years of medical equipment service experience, solid knowledge of Microsoft OS and networks, and excellent communication with medical personnel.

Qualifications

• Bachelor’s degree in Engineering Technology or Electrical Engineering OR an Associate’s Degree/military training combined with related experience.
• Two (2) years of medical equipment service industry experience including demonstrated proficiency in resolving technical problems in medical imaging modality.
• Thorough knowledge of Microsoft operating systems, Local Area Networks, computers, disk drives and data management.
• Experience with digital voltmeters, laser power meters, optical alignment tools and specialized test equipment.
• Demonstrated proficiency in resolving complex technical problems in medical imaging modalities with minimal assistance.
• Excellent communication skills and the ability to interact with highly specialized medical personnel.
• Excellent organizational and time-management abilities.
• Ability and desire to multi-task and a willingness to take ownership through completion of all responsibilities.
• Must be a self-starter, have strong interpersonal and organizational skills, and be flexible in a dynamic team environment.

Responsibilities

• Provide high priority site visits to diagnose, troubleshoot, and repair system problems, perform preventative maintenance procedures, and technical upgrades on company instruments and software.
• Provide telephone and remote technical support to resolve equipment-related problems.
• Accurately report failure and repair data through company systems and to appropriate personnel.
• Maintain clinical and technical knowledge to stay current with technology and product applications.
• Follow up on customer concerns and bring issues to resolution.

Skills

Field service experience

Medical imaging knowledge

Diagnostics troubleshooting

Communication skills

Time management

Self-starter

Team collaboration

Education

Bachelor’s degree in Engineering Technology or Electrical Engineering

Associate’s Degree or military training + related experience

Tools

Digital voltmeters

Laser power meters

Optical alignment tools

Test equipment

Job description

DEPARTMENT: Technical Services

REPORTS TO: National Field Service Manager

JOB SUMMARY:

Our company develops, manufactures, sells, and services high-end laser diagnostic imaging systems for eye healthcare. The company is looking for a Technical Field Service Engineer to perform advanced and expert-level field service repairs in a diagnostic medical technology environment. This is a developing position which includes working closely with technical and field support management to implement technical training programs in the field

to bring advanced repair procedures to the current field service team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide high priority site visits to diagnose, troubleshoot, and repair system problems, perform preventative maintenance procedures, and technical upgrades on company instruments and software.
• Provide telephone and remote technical support to resolve equipment-related problems.
• Accurately report failure and repair data through company systems and to appropriate personnel.
• Maintain clinical and technical knowledge to stay current with technology and product applications.
• Follow up on customer concerns and bring issues to resolution.

KNOWLEDGE/SKILLS/ABILITIES REQUIRED:

• Bachelor’s degree in Engineering Technology or Electrical Engineering OR an Associate’s Degree/military training combined with related experience.
• Two (2) years of medical equipment service industry experience including demonstrated proficiency in resolving technical problems in medical imaging modality.
• Thorough knowledge of Microsoft operating systems, Local Area Networks, computers, disk drives and data management.
• Experience with digital voltmeters, laser power meters, optical alignment tools and specialized test equipment.
• Demonstrated proficiency in resolving complex technical problems in medical imaging modalities with minimal assistance.
• Excellent communication skills and the ability to interact in a professional and responsive manner with highly specialized medical personnel.
• Excellent organizational and time-management abilities.
• Ability and desire to multi-task and a willingness to take ownership through completion of all responsibilities.
• Must be a self-starter, have strong interpersonal and organizational skills, and be flexible in a dynamic team environment.

PHYSICAL DEMANDS:

• Travel estimated at 75%-80%
• While performing the duties, the employee is:
  • constantly required to reach to use computers and other office equipment
  • constantly required to view objects at close and distant ranges
  • frequently required to communicate with others
  • frequently required to sit and stand
• Requires fine manipulation and simple grasping in order to utilize equipment.
• Requires occasional lifting and transporting of items weighing up to 50 lbs.
• Equipment typically used: Computers, Heidelberg devices, USB devices. Digital VoltMeters, laser power meters, hand tools, optical alignment tools, and specialized test equipment.