Field Service Engineer — Laser Systems (On-Site/Remote)

TOPTICA Photonics SE; Town of Pittsford (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Life insurance

Long-term disability insurance

401(k) plan with company match

Paid time off

12 paid U.S. federal holidays

Year-end shutdown

Job summary

TOPTICA Photonics Inc. in Rochester region seeks a Field Service Engineer to install, service, and support advanced laser systems at customer sites with regular travel to Munich for training. You will troubleshoot issues, perform on-site and remote support, and ensure high reliability of equipment.

The role requires hands-on laser experience, strong problem-solving, excellent communication, and the ability to lift 50 pounds. US work authorization is required.

Qualifications

• Significant hands-on experience with cw and/or ultrafast lasers and optical systems.
• Strong problem-solving abilities and ability to stay calm under pressure.
• Excellent interpersonal and communication skills for customer interaction.
• Unrestricted right to work in United States.

Responsibilities

• Field service of TOPTICA laser systems at customer sites.
• Installation of new laser systems at customer locations with regular travel.
• Service and repair of laser systems in-house when needed.
• Provide technical support and troubleshooting with customers and colleagues.
• Periodic travel to TOPTICA's Munich HQ for training.

Skills

Laser systems

Problem solving

Interpersonal skills

Customer support

Field service

Job description

TOPTICA Photonics Inc. in Rochester region seeks a Field Service Engineer to install, service, and support advanced laser systems at customer sites with regular travel to Munich for training. You will troubleshoot issues, perform on-site and remote support, and ensure high reliability of equipment.

The role requires hands-on laser experience, strong problem-solving, excellent communication, and the ability to lift 50 pounds. US work authorization is required.