Field Service Engineer

TOPTICA Photonics SE; Town of Pittsford (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Life insurance

Long-term disability insurance

401(k) plan with company match

Paid time off

12 paid U.S. federal holidays

Year-end shutdown

Job summary

TOPTICA Photonics Inc. in Rochester region seeks a Field Service Engineer to install, service, and support advanced laser systems at customer sites with regular travel to Munich for training. You will troubleshoot issues, perform on-site and remote support, and ensure high reliability of equipment.

The role requires hands-on laser experience, strong problem-solving, excellent communication, and the ability to lift 50 pounds. US work authorization is required.

Qualifications

• Significant hands-on experience with cw and/or ultrafast lasers and optical systems.
• Strong problem-solving abilities and ability to stay calm under pressure.
• Excellent interpersonal and communication skills for customer interaction.
• Unrestricted right to work in United States.

Responsibilities

• Field service of TOPTICA laser systems at customer sites.
• Installation of new laser systems at customer locations with regular travel.
• Service and repair of laser systems in-house when needed.
• Provide technical support and troubleshooting with customers and colleagues.
• Periodic travel to TOPTICA's Munich HQ for training.

Skills

Laser systems

Problem solving

Interpersonal skills

Customer support

Field service

Job description

TOPTICA Photonics Inc. (TPI) founded in 2001, is TOPTICA’s strongest location outside Germany and a hub for innovation and engineering excellence in North America. Our 40+ team members work alongside leading institutions like the University of Rochester (NY) and RIT, developing advanced products such as optical isolators and OPO laser systems. We believe great ideas come from passionate people. At TPI you’ll find an open, supportive environment that encourages curiosity, teamwork, and initiative. Engineers, technicians, scientists, and customer support professionals all contribute to advancing photonics worldwide—while enjoying Rochester’s affordable living, vibrant innovation scene, and excellent quality of life.

Field Service Engineer

To strengthen our Service team, we are looking for a talented and team-oriented Field Service Engineer to provide on-site and/or remote technical support for our customers, who are often leaders in their respective scientific disciplines.

What can you expect in the role of Field Service Engineer?

• Field service of existing TOPTICA laser systems at customer sites

• Installation of new laser systems at customer locations with regular travel

• Service and repair of laser systems in-house when needed

• Technical support and troubleshooting with both internal and external customers

• Periodic travel to TOPTICA's headquarters in Munich for training and product orientation

Must-haves: What you’ll need for this role?

• Significant experience and skill in hands-on work with cw and/or ultrafast lasers and optical systems

• Strong problem-solving abilities

• Ability to adapt to unexpected challenges while maintaining effectiveness and a collaborative attitude

• Comfortable in high-pressure situations

• Excellent interpersonal and communication skills with an outgoing personality and desire to interact with people

• Must be able to lift and move 50 pounds

• Unrestricted right to work in United States

What would be a plus in this role?

• Experience installing and aligning optical systems

• Understanding of optical principles and design

• Knowledge of laser operating principles

It’s a plus if you’ve heard of the following terms:

• Beam walk

• Lasing threshold

• PID loop

• Laser locking

• Phase matching

What do we offer:

• Medical Coverage: TOPTICA provides 100% employer-paid medical insurance through Excellus with a fully funded HRA for in-network expenses
• Dental Coverage: Employees receive 100% employer-paid dental coverage through Excellus Dental with a $600 annual HRA
• Life Insurance: TOPTICA offers a basic term life policy through Unum equal to two times the employee’s salary (up to $300,000) at no cost, effective after 30 days
• Long-Term Disability Insurance: Employees are covered by a Unum long-term disability policy that provides partial income if disabled, effective after 30 days
• Retirement Plan: Full-time employees can participate in the 401(k) plan, with company matching up to 6% after six months
• Paid Time Off: Employees receive 7 sick days, 3 personal days, and accrue vacation starting at 10 days per year, increasing to 15 days after two years
• Observed Holidays: Employees receive 12 paid U.S. federal holidays each year
• Company Shutdown: TOPTICA observes a year-end shutdown between Christmas and New Year’s
• Salary range: $65,000–$85,000