Field Service Engineer — Laboratory Diagnostics (US & Canada)

Macro Array Diagnostics GmbH; Manchester (NH); Sur place; USD 63 000 - 77 000; Plein temps

Avantages offerts par ce poste

401(k) with company match

Paid time off

Mileage reimbursement

Equipment provided

Travel expense coverage

Résumé du poste

MacroArray Diagnostics (MADx) is seeking a Field Service Engineer for Laboratory Diagnostics to service and repair instruments across the US and Canada. You will perform preventive maintenance, deliver on-site installations, train staff, and provide exemplary customer support, with extensive travel and documentation responsibilities.

The role requires hands-on diagnostics experience, strong technical aptitude, and excellent communication skills. Travel approx.

Qualifications

• Associate or bachelor’s degree in electronics, biomedical engineering technology, mechatronics, or related field; CBET a plus.
• Hands-on experience maintaining and repairing laboratory/clinical diagnostic equipment.
• Strong technical aptitude and ability to troubleshoot complex systems.
• Willingness to travel ≈50% across US & Canada with overnight stays.
• Excellent communication skills with customers and within a team.
• Valid driver's license, clean driving record, and passport (or ability to obtain one) for travel.
• Ability to lift up to 50 lbs and work in laboratory environments.
• Spanish or French language skills are a strong plus.

Responsabilités

• Maintenance and service: Perform preventive maintenance and repairs on laboratory instruments and systems at customer sites across the US and Canada.
• Troubleshooting: Identify and analyze technical issues and carry out repairs.
• Installation and setup: Install and validate new equipment on-site and train staff.
• Customer support: Provide technical guidance and high-quality service.
• Documentation: Keep accurate service reports and documentation.
• Parts management: Manage ordering and inventory of spare parts.
• Quality and compliance: Ensure equipment meets quality standards and regulatory requirements.
• Sales support: Collaborate with sales team and represent the company at events across North America.

Connaissances

Degree in electronics

Diagnostics maintenance

Troubleshooting

Self-motivated

Communication skills

Travel willingness

Driver's license

Passport

Lifting up to 50 lbs

Spoken languages: Spanish/French

Formation

Electronics degree / related field

CBET certification (plus)

Description du poste

MacroArray Diagnostics (MADx) is seeking a Field Service Engineer for Laboratory Diagnostics to service and repair instruments across the US and Canada. You will perform preventive maintenance, deliver on-site installations, train staff, and provide exemplary customer support, with extensive travel and documentation responsibilities.

The role requires hands-on diagnostics experience, strong technical aptitude, and excellent communication skills. Travel approx.