Field Service Engineer, Lab Diagnostics - On-Site (NA)

MADx – Macro Array Diagnostics GmbH; United States; On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with 2% match

Paid time off

Travel reimbursements

Job summary

MacroArray Diagnostics (MADx) is seeking a field service engineer to perform preventive maintenance and repairs on laboratory instruments across the US and Canada, install new equipment, and train staff.

The role involves extensive travel (about 50%), installation and validation of equipment, and close collaboration with customers to ensure high service quality. You will join an international team and contribute to reliable diagnostics while advancing your skills.

Qualifications

• Associate or bachelor’s degree in electronics, biomedical engineering technology, mechatronics, or related field.
• Certifications such as CBET are a plus.
• Hands-on experience maintaining and repairing laboratory or clinical diagnostic equipment.
• Willingness to travel extensively (approximately 50%) across the US and Canada.

Responsibilities

• Maintenance and service: Perform preventive maintenance and repairs on laboratory instruments and systems at customer sites across the US and Canada.
• Troubleshooting: Identify and analyze technical issues in instruments and systems, and carry out the necessary repairs.
• Installation and setup: Install and validate new equipment on-site and train laboratory staff on its proper use and operation.
• Customer support: Provide technical support and guidance to customers, delivering a consistently high level of service.
• Documentation: Keep accurate records of all work performed, including service reports and technical documentation.
• Parts management: Manage ordering, replacement, and inventory of spare parts.
• Quality and compliance: Ensure all equipment meets applicable quality standards and regulatory requirements.
• Sales support: Work closely with the sales team and represent the company at trade shows and conferences across North America.

Skills

Electronics

Troubleshooting

Preventive maintenance

Customer communication

Education

Associate or bachelor’s degree in electronics

Biomedical engineering technology

Mechatronics

CBET certification (plus)

Job description

MacroArray Diagnostics (MADx) is seeking a field service engineer to perform preventive maintenance and repairs on laboratory instruments across the US and Canada, install new equipment, and train staff.

The role involves extensive travel (about 50%), installation and validation of equipment, and close collaboration with customers to ensure high service quality. You will join an international team and contribute to reliable diagnostics while advancing your skills.