Field Service Engineer – Laboratory Diagnostics (US & Canada)

MADx – Macro Array Diagnostics GmbH; Manchester (NH); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

401(k) with company match

20 days paid time off

Mileage reimbursement

Travel expenses covered

Technical equipment provided

Job summary

MADx – Macro Array Diagnostics GmbH is seeking a field service engineer to perform preventive maintenance, repairs, installation, and on-site training for laboratory instruments across the United States and Canada. The role requires traveling up to 50% and delivering superior technical support to customers.

The ideal candidate has hands-on diagnostic equipment experience, strong communication, and a degree in electronics or related field.

Qualifications

• Proven hands-on experience maintaining and repairing laboratory or clinical diagnostic equipment.
• Excellent communication skills with customers and team members.
• Willingness to travel extensively (approximately 50%) across the US and Canada.

Responsibilities

• Perform preventive maintenance and repairs on lab instruments at customer sites in US/Canada.
• Diagnose and troubleshoot technical issues to restore equipment.
• Install and validate new equipment on-site and train staff.
• Provide high-level technical support and customer guidance.
• Maintain accurate service reports and documentation.

Skills

Technical aptitude

Strong communication

Willingness to travel

Spanish or French

Driver's license

Education

Associate or Bachelor's degree in Electronics / Biomedical Engineering Technology / Mechatronics

Job description

We have revolutionized allergy diagnostics and have been operating successfully in more than 90 countries for over 9 years with our diagnostic products and patented technologies. Our products help clarifying allergies in a single step – for humans and animals alike. Allergies are diagnosed in a highly specific manner so that patients receive help from their specialist in no time. We increase quality of life, enable personalized treatment, advance research and relieve our health system.

What We offer

• A full-time role with real ownership and meaningful responsibility from day one
• An international team that cares as much about veterinary patients as human ones
• A culture where questions, ideas, and pushback are genuinely welcome
• A workplace built on sustainability, equity, diversity, inclusion, and mutual respect
• 401(k) with up to 2% company match via Fidelity
• 20 days of paid time off plus paid holidays
• Mileage reimbursement, technical equipment to complete your job, and full coverage of travel expenses

What You’ll Do

• Maintenance and service: Perform preventive maintenance and repairs on laboratory instruments and systems at customer sites across the US and Canada to keep them running at peak performance and extend their service life
• Troubleshooting: Identify and analyze technical issues in instruments and systems, and carry out the necessary repairs
• Installation and setup: Install and validate new equipment on-site and train laboratory staff on its proper use and operation
• Customer support: Provide technical support and guidance to customers, delivering a consistently high level of service and satisfaction
• Documentation: Keep accurate records of all work performed, including service reports and technical documentation
• Parts management: Manage ordering, replacement, and inventory of spare parts
• Quality and compliance: Ensure all equipment meets applicable quality standards and regulatory requirements
• Sales support: Work closely with the sales team and represent the company at trade shows and conferences across North America

What You Bring

• Based in New England (preferred), or in PA, OH, MI, IN, IL, WI, MN, or WA, within reasonable reach of a major airport
• An associate or bachelor’s degree in electronics, biomedical engineering technology, mechatronics, or a related field, or equivalent military or technical training; certifications such as CBET are a plus
• Proven hands‑on experience maintaining and repairing laboratory or clinical diagnostic equipment, ideally in the medical device or laboratory industry
• Strong technical aptitude and the ability to quickly understand and troubleshoot complex systems
• A self‑motivated, solutions‑oriented mindset and a high degree of initiative
• Excellent communication skills, both with customers and within a team
• Willingness to travel extensively (approximately 50%) across the US and Canada, including overnight stays
• A valid driver's license, a clean driving record, and a valid passport (or the ability to obtain one) for travel to Canada
• Ability to lift up to 50 lbs and work in laboratory environments
• Spanish or French language skills are a strong plus

Compensation

The minimum base salary for this position is $70,000 per year. Final compensation will depend on qualifications, experience, and location. In addition to base pay, this role is eligible for bonus.

Looking forward to hearing from you!

MacroArray Diagnostics (MADx) is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.