Field Service Engineer – Laboratory Diagnostics (US & Canada)

Macro Array Diagnostics GmbH; Manchester (NH); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

401(k) with company match

Paid time off

Mileage reimbursement

Equipment provided

Travel expense coverage

Job summary

MacroArray Diagnostics (MADx) is seeking a Field Service Engineer for Laboratory Diagnostics to service and repair instruments across the US and Canada. You will perform preventive maintenance, deliver on-site installations, train staff, and provide exemplary customer support, with extensive travel and documentation responsibilities.

The role requires hands-on diagnostics experience, strong technical aptitude, and excellent communication skills. Travel approx.

Qualifications

• Associate or bachelor’s degree in electronics, biomedical engineering technology, mechatronics, or related field; CBET a plus.
• Hands-on experience maintaining and repairing laboratory/clinical diagnostic equipment.
• Strong technical aptitude and ability to troubleshoot complex systems.
• Willingness to travel ≈50% across US & Canada with overnight stays.
• Excellent communication skills with customers and within a team.
• Valid driver's license, clean driving record, and passport (or ability to obtain one) for travel.
• Ability to lift up to 50 lbs and work in laboratory environments.
• Spanish or French language skills are a strong plus.

Responsibilities

• Maintenance and service: Perform preventive maintenance and repairs on laboratory instruments and systems at customer sites across the US and Canada.
• Troubleshooting: Identify and analyze technical issues and carry out repairs.
• Installation and setup: Install and validate new equipment on-site and train staff.
• Customer support: Provide technical guidance and high-quality service.
• Documentation: Keep accurate service reports and documentation.
• Parts management: Manage ordering and inventory of spare parts.
• Quality and compliance: Ensure equipment meets quality standards and regulatory requirements.
• Sales support: Collaborate with sales team and represent the company at events across North America.

Skills

Degree in electronics

Diagnostics maintenance

Troubleshooting

Self-motivated

Communication skills

Travel willingness

Driver's license

Passport

Lifting up to 50 lbs

Spoken languages: Spanish/French

Education

Electronics degree / related field

CBET certification (plus)

Job description

• Field Service Engineer – Laboratory Diagnostics (US & Canada)

Field Service Engineer – Laboratory Diagnostics (US & Canada)

We have revolutionized allergy diagnostics and have been operating successfully in more than 90 countries for over 9 years with our diagnostic products and patented technologies. Our products help clarifying allergies in a single step – for humans and animals alike. Allergies are diagnosed in a highly specific manner so that patients receive help from their specialist in no time. We increase quality of life, enable personalized treatment, advance research and relieve our health system.

What We offer

A full-time role with real ownership and meaningful responsibility from day one

An international team that cares as much about veterinary patients as human ones

A culture where questions, ideas, and pushback are genuinely welcome

A workplace built on sustainability, equity, diversity, inclusion, and mutual respect

401(k) with up to 2% company match via Fidelity

20 days of paid time off plus paid holidays

Mileage reimbursement, technical equipment to complete your job, and full coverage of travel expenses

What You’ll Do

• Maintenance and service: Perform preventive maintenance and repairs on laboratory instruments and systems at customer sites across the US and Canada to keep them running at peak performance and extend their service life
• Troubleshooting: Identify and analyze technical issues in instruments and systems, and carry out the necessary repairs
• Installation and setup: Install and validate new equipment on-site and train laboratory staff on its proper use and operation
• Customer support: Provide technical support and guidance to customers, delivering a consistently high level of service and satisfaction
• Documentation: Keep accurate records of all work performed, including service reports and technical documentation
• Parts management: Manage ordering, replacement, and inventory of spare parts
• Quality and compliance: Ensure all equipment meets applicable quality standards and regulatory requirements
• Sales support: Work closely with the sales team and represent the company at trade shows and conferences across North America

What You Bring

Based in New England (preferred), or in PA, OH, MI, IN, IL, WI, MN, or WA, within reasonable reach of a major airport

An associate or bachelor’s degree in electronics, biomedical engineering technology, mechatronics, or a related field, or equivalent military or technical training; certifications such as CBET are a plus

Proven hands-on experience maintaining and repairing laboratory or clinical diagnostic equipment, ideally in the medical device or laboratory industry

Strong technical aptitude and the ability to quickly understand and troubleshoot complex systems

A self-motivated, solutions-oriented mindset and a high degree of initiative

Excellent communication skills, both with customers and within a team

Willingness to travel extensively (approximately 50%) across the US and Canada, including overnight stays

A valid driver's license, a clean driving record, and a valid passport (or the ability to obtain one) for travel to Canada

Ability to lift up to 50 lbs and work in laboratory environments

Spanish or French language skills are a strong plus

Compensation

The minimum base salary for this position is $70,000 per year. Final compensation will depend on qualifications, experience, and location. In addition to base pay, this role is eligible for bonus.

Looking forward to hearing from you!

MacroArray Diagnostics (MADx) is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.