Field Service IC Chromatography Specialist – Flexible Travel

Metrohm USA; Providence (RI); On-site; USD 90,000 - 120,000; Full time

Job summary

Metrohm USA is seeking a Field Service Specialist with ion chromatography expertise to support customers across a multi-state territory including NYC, Boston, and surrounding areas. The role involves on-site and remote service, with extensive travel across CT, RI, and surrounding regions.

You will install, calibrate, repair, and maintain benchtop IC systems, while collaborating with Sales and Product teams to ensure a seamless customer experience.

Qualifications

• BS/BA in Chemistry or closely related discipline.
• 2–4 years hands-on experience repairing ion chromatography or related lab instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and ability to work independently.
• Willingness to travel extensively throughout the territory and occasionally outside the region.

Responsibilities

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop IC systems.
• Support customers on-site and remotely (phone, email, Teams).
• Partner with Process Analytics teams to support IC instruments in advanced process systems.
• Manage a dynamic schedule across a multi-state territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver a seamless customer experience.

Skills

Troubleshooting

Communication

Time management

Independent work

Travel readiness

Education

BS/BA in Chemistry

Tools

Ion Chromatography (IC) instrumentation

Field service tools

Job description

Metrohm USA is seeking a Field Service Specialist with ion chromatography expertise to support customers across a multi-state territory including NYC, Boston, and surrounding areas. The role involves on-site and remote service, with extensive travel across CT, RI, and surrounding regions.

You will install, calibrate, repair, and maintain benchtop IC systems, while collaborating with Sales and Product teams to ensure a seamless customer experience.