Field Service Engineer – Diagnostics & Lab Equipment

F. Hoffmann-La Roche AG; Chicago (IL); On-site; USD 71,000 - 132,000; Full time

Benefits offered by this job

Discretionary annual bonus

Competitive benefits package

Job summary

Roche is seeking a Field Engineering Specialist to travel within the Chicago area, performing on-site repair and installation of Roche product lines for laboratory customers. You will diagnose and resolve mechanical, hardware, software, and networking issues while maintaining detailed service records.

The role requires a strong electronics/electro-mechanical background, IT knowledge, and the ability to travel, including some overnight stays.

Qualifications

• Requires high school diploma and 2 years of technical school or equivalent military training or equivalent work experience.
• Bachelor’s degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Chemistry or related field plus 1–2 years of progressive repair/servicing experience.

Responsibilities

• Provide on-site service, repair and installation of Roche products in assigned territory.
• Diagnose mechanical, hardware, software and system failures and implement cost-effective resolutions.
• Travel to customer sites, perform field service, and maintain tight documentation of activities.

Skills

Electronics

Electro-mechanical

Information technology

Chemistry basics

Travel readiness

Education

High school diploma + technical schooling or military training

Bachelor’s degree in Biomedical/Mechanical/Electrical Engineering or Chemistry

Job description

Roche is seeking a Field Engineering Specialist to travel within the Chicago area, performing on-site repair and installation of Roche product lines for laboratory customers. You will diagnose and resolve mechanical, hardware, software, and networking issues while maintaining detailed service records.

The role requires a strong electronics/electro-mechanical background, IT knowledge, and the ability to travel, including some overnight stays.