Field Service Engineer – Lab Analytics (MA/RI) & Vehicle

Metrohm USA; Oregon; Hybride; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision coverage

Company vehicle

401(k) with company match

Tuition reimbursement

Paid vacation, sick, personal, and hol

Growth-oriented team culture

Résumé du poste

Metrohm USA is seeking a Field Service Specialist to support customers across southeastern Massachusetts, Rhode Island, and surrounding areas. This role requires on-site and remote support, traveling across the territory to install, calibrate, and service benchtop analytical systems.

You will manage a dynamic schedule, build strong customer relationships, and collaborate with Sales and Product teams to ensure seamless service.

Qualifications

• BS/BA in Chemistry or related field.
• 2–4 years hands-on experience repairing laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and ability to work independently.
• Willingness to travel extensively within territory.

Responsabilités

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems.
• Support customers on-site and remotely (phone, email, Teams).
• Manage a dynamic schedule across the territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver seamless customer experience.

Connaissances

Troubleshooting

Communication

Time management

Travel readiness

Formation

BS/BA in Chemistry or related field

Outils

Laboratory instrumentation repair

Description du poste

Metrohm USA is seeking a Field Service Specialist to support customers across southeastern Massachusetts, Rhode Island, and surrounding areas. This role requires on-site and remote support, traveling across the territory to install, calibrate, and service benchtop analytical systems.

You will manage a dynamic schedule, build strong customer relationships, and collaborate with Sales and Product teams to ensure seamless service.