Field Service Specialist

Metrohm USA; Oregon; Hybride; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision coverage

Company vehicle

401(k) with company match

Tuition reimbursement

Paid vacation, sick, personal, and hol

Growth-oriented team culture

Résumé du poste

Metrohm USA is seeking a Field Service Specialist to support customers across southeastern Massachusetts, Rhode Island, and surrounding areas. This role requires on-site and remote support, traveling across the territory to install, calibrate, and service benchtop analytical systems.

You will manage a dynamic schedule, build strong customer relationships, and collaborate with Sales and Product teams to ensure seamless service.

Qualifications

• BS/BA in Chemistry or related field.
• 2–4 years hands-on experience repairing laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and ability to work independently.
• Willingness to travel extensively within territory.

Responsabilités

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems.
• Support customers on-site and remotely (phone, email, Teams).
• Manage a dynamic schedule across the territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver seamless customer experience.

Connaissances

Troubleshooting

Communication

Time management

Travel readiness

Formation

BS/BA in Chemistry or related field

Outils

Laboratory instrumentation repair

Description du poste

Southeastern & Central Massachusetts, Rhode Island / Remote-Field Based / Natick, MA or Providence, RI. Metrohm USA delivers technical solutions, trusted partnerships, and tangible results. Join us! We are the North American division of Metrohm AG (Herisau, Switzerland), a global leader in high-precision laboratory instruments and solutions for chemical analysis. We’re currently seeking a Field Service Specialist to support our customers across Massachusetts and surrounding areas.

What You’ll Do

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems.
• Support customers both on-site and remotely (via phone, email, Teams).
• Manage a dynamic schedule across the territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver seamless customer experience.

Territory

This position supports customers throughout southeastern and central Massachusetts and Rhode Island. Candidates should reside within the territory to effectively support customers throughout the region. Candidates should be comfortable managing travel and adapting to varying client needs and environments.

What You Bring

• BS/BA in Chemistry or a closely related scientific discipline.
• 2–4 years of hands‑on experience repairing laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and the ability to work independently.
• Willingness to travel extensively throughout the territory and occasionally outside the territory in the South Region.

Earnings Potential

The posted salary range represents base pay only. In addition to base salary, this position is eligible for quarterly bonus opportunities and half‑time overtime pay, providing additional earning potential. Your base salary offer will reflect your experience, capabilities, and the value you bring to the team.

Bonus Points For:

• Previous experience traveling for field service work.
• Familiarity with process‑based applications.
• Candidates with strong computer literacy and experience using common business or industry‑specific software.

Benefits That Work for You

• Medical, dental & vision coverage
• Company‑paid life & disability insurance
• 401(k) with company match
• Tuition reimbursement
• Paid vacation, sick, personal, and holiday time
• Supportive, growth‑oriented team culture
• Company vehicle

Other Requirements

Must pass pre‑employment background check, education and employment verification, motor vehicle report and a 10‑panel drug screening (including marijuana).

People & Culture

Metrohm USA, Inc. is an Equal Opportunity Employer. We are committed to building an inclusive environment for all employees. We welcome applicants from all backgrounds, including women, minorities, protected veterans, and individuals with disabilities. Metrohm USA is a federal contractor and E‑Verify employer.