Field Service Engineer: Industrial Robotics & Printing

Bell and Howell; Austin (TX); On-site; USD 48,000 - 62,000; Full time

Job summary

Bell and Howell in Austin is seeking a Field Customer Service Engineer to diagnose and repair industrial, robotic and printing equipment. You will install, troubleshoot, and service systems with hands-on electrical, mechanical, and software support, while communicating clearly with customers to minimize downtime.

The role requires strong problem-solving skills, DMM usage, and the ability to work across multiple disciplines in a fast-paced environment.

Qualifications

• High school diploma and a 2-year technical diploma in electronics/advanced mechanics/software.
• 1+ years of related industry/equipment experience.
• Strong electronics and mechanical background with software troubleshooting skills.

Responsibilities

• Install, troubleshoot and repair a variety of industrial products including printing/packaging equipment and robotics.
• Schedule and perform regular preventive maintenance inspections.
• Manage parts inventory and customer service calls to minimize downtime.
• Communicate effectively with customers to foster satisfaction and trust.
• Coordinate with other departments to resolve technical issues.

Skills

Customer relations

Electrical troubleshooting

Mechanical troubleshooting

DMM proficiency

Diagnostics

Education

High School + 2-year technical diploma

Associate degree preferred

Tools

Oscilloscopes

DMM

Job description

Bell and Howell in Austin is seeking a Field Customer Service Engineer to diagnose and repair industrial, robotic and printing equipment. You will install, troubleshoot, and service systems with hands-on electrical, mechanical, and software support, while communicating clearly with customers to minimize downtime.

The role requires strong problem-solving skills, DMM usage, and the ability to work across multiple disciplines in a fast-paced environment.