Field Service Engineer III - Remote East Coast

RXinsider LTD.; Cambridge (MA); On-site; USD 55,000 - 72,000; Full time

Benefits offered by this job

Health benefits

Paid time off and holidays

Retirement plan

ESPP

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer III to install, maintain, and repair analytical and microscopy equipment at customer sites. You will diagnose complex issues and provide outstanding technical support while building strong relationships with researchers and facilities.

This field-based remote role covers the East Coast, with ~80% travel from Maine to North Carolina. You will be part of a global leader delivering impactful science and opportunities for professional

Qualifications

• Bachelor's degree in Electronics, Physics, Engineering, CS, Chemistry or related technical field with 5+ years of instrument experience.
• Experience installing, troubleshooting, repairing and calibrating analytical instruments.
• Strong diagnostic and problem-solving abilities for hardware and software issues.

Responsibilities

• Perform installation, preventive maintenance, troubleshooting, and repair of analytical and microscopy equipment at customer sites
• Diagnose electronics, mechanical, ultra-high vacuum, high-voltage, and system-level issues to restore instrument performance
• Provide responsive, professional customer support while meeting service commitments and customer satisfaction goals
• Train and support customers on equipment operation, maintenance practices, and basic troubleshooting
• Accurately document field service activities, including installation report and service work report, and submit timely through the required system
• Assist Commercial Teams with technical information, training, and demonstrations
• Manage territory activities effectively, including scheduling, travel planning, parts coordination, and timely communication with customers and internal teams
• Partner with internal technical support, service leadership, and cross-functional teams to resolve complex customer issues

Skills

Interpersonal skills

Customer relationships

Technical reading

Independent worker

Windows proficiency

Networking knowledge

Safety protocols

Education

Bachelor's degree in Electronics/Physics/Engineering/CS/Chemistry or related technical field

Job description

Thermo Fisher Scientific is seeking a Field Service Engineer III to install, maintain, and repair analytical and microscopy equipment at customer sites. You will diagnose complex issues and provide outstanding technical support while building strong relationships with researchers and facilities.

This field-based remote role covers the East Coast, with ~80% travel from Maine to North Carolina. You will be part of a global leader delivering impactful science and opportunities for professional