Field Service Engineer II — On‑Site Instrumentation Expert

Waters Corporation; San Francisco (CA); On-site; USD 85,000 - 115,000; Full time

Job summary

Waters Corporation's Field Service Organization in the San Francisco Bay Area is seeking a Field Service Specialist to provide in-depth technical support on TA Instruments' product suite across multiple customer labs within the territory.

You will diagnose and repair instruments, install equipment, train customers, and document service activities while traveling within your territory and maintaining strong customer relationships. A valid driving license and passport may be required.

Qualifications

• 0-2 years experience with installation, maintenance, troubleshooting of scientific instrumentation.
• TA Instruments product suite experience preferred.
• Strong customer-focused mindset and problem-solving skills.

Responsibilities

• Provides customer service, training, diagnoses and troubleshoots customer problems; assists with parts management.
• Repairs, installs, and uses instrument models; calibrates instruments for efficient performance.
• Prepares reports and service documentation; maintains manuals and service notes.

Skills

Customer focus

Interpersonal skills

Communication skills

Time management

Analytical thinking

Education

Associates Degree in Science fields

Bachelor’s degree preferred

Tools

TA Instruments product suite knowledge

Job description

Waters Corporation's Field Service Organization in the San Francisco Bay Area is seeking a Field Service Specialist to provide in-depth technical support on TA Instruments' product suite across multiple customer labs within the territory.

You will diagnose and repair instruments, install equipment, train customers, and document service activities while traveling within your territory and maintaining strong customer relationships. A valid driving license and passport may be required.