Field Service Engineer — Instrumentation Uptime Specialist

NanoTemper Technologies; South San Francisco (CA); On-site; USD 86,000 - 140,000; Full time

Benefits offered by this job

Flexible PTO Policy

13 Paid Company Holidays

16 weeks of paid parental leave

Generous medical, dental and vision plans

401(k) with company match

Monthly Wellness Stipend

Job summary

A leading technology firm in South San Francisco is seeking a customer-focused Field Service Engineer. In this role, you will serve as a trusted advisor for clients, ensuring optimal function of analytical instruments through maintenance, repairs, and installations. This position requires excellent troubleshooting skills, a commitment to customer satisfaction, and readiness for up to 60% travel. Join a dynamic team committed to advancing scientific research through innovative biophysical instruments.

Qualifications

• Proven track record in customer relationship management within a technical service role.
• Experience in quality management systems (e.g., ISO 9001).
• Strong mechanical and electrical troubleshooting skills.

Responsibilities

• Install, maintain, and repair analytical instruments.
• Troubleshoot technical issues using diagnostic tools.
• Collaborate with sales and other teams to address customer needs.

Skills

Customer relationship management

Diagnostic troubleshooting skills

Proficiency in Unix/Linux

Analytical instruments maintenance

Communication skills

Tools

Salesforce

Microsoft Office

Job description

A leading technology firm in South San Francisco is seeking a customer-focused Field Service Engineer. In this role, you will serve as a trusted advisor for clients, ensuring optimal function of analytical instruments through maintenance, repairs, and installations. This position requires excellent troubleshooting skills, a commitment to customer satisfaction, and readiness for up to 60% travel. Join a dynamic team committed to advancing scientific research through innovative biophysical instruments.