Field Service Engineer II — Lab Instrumentation (SF Bay Area)

TA Instruments; San Francisco (CA); On-site; USD 68,000 - 113,000; Full time

Job summary

Waters Corporation in San Francisco is seeking a Field Service Engineer II to deliver technical service and support for the TA Instruments product suite across multiple laboratories. The role emphasizes diagnostics, installation, calibration, and hands-on troubleshooting in fast-paced environments.

Ideal candidates have 0-2 years of instrumentation experience, strong customer focus, and solid communication skills.

Qualifications

• Associates degree in a science field; bachelor’s degree preferred.
• 0-2 years experience in installation, maintenance, troubleshooting of scientific instrumentation.

Responsibilities

• Provides customer service, training, diagnoses and troubleshoots customer problems, assists with parts management issues.
• Repairs, installs, and uses all currently supported instrument models and accessories; gains limited knowledge of applications software; calibrates instruments for efficient performance.
• Prepares a variety of reports, logs and documentation of service and repair activities; prepares service reports for input to the product reliability report; maintains up-to-date manuals, service notes, drawings, and other materials needed for efficiency.
• Prepares a variety of paperwork to document work in progress, completed work, and other vital tracking paperwork; submits required paperwork on a timely basis to department management.
• Establishes and maintains prompt professional communications with customers and internal resources.
• Provides information to customers regarding service products and offerings; effectively sells service products and contracts.

Skills

Customer focus

Interpersonal savvy

Time management

Analytical thinking

Education

Associates Degree in Chemistry/Engineering/Biology or related field

Bachelor's Degree preferred

Tools

TA Instruments product suite

Diagnostics

Job description

Waters Corporation in San Francisco is seeking a Field Service Engineer II to deliver technical service and support for the TA Instruments product suite across multiple laboratories. The role emphasizes diagnostics, installation, calibration, and hands-on troubleshooting in fast-paced environments.

Ideal candidates have 0-2 years of instrumentation experience, strong customer focus, and solid communication skills.