Field Service Engineer II - Industrial Automation

Mitsubishi Corporation; Buffalo (NY); On-site; USD 42,000 - 58,000; Full time

Job summary

MEUS-IAD in Buffalo, NY is seeking a Service Engineer to deliver on-site service and high-volume call center support for machine tool builders, dealers and end-users. The role emphasizes uptime, documentation, scheduling and timely follow-through.

You will diagnose electro-mechanical systems, install software and MEUS-IAD solutions, coordinate travel, and promote Mitsubishi products and value-added services to customers while maintaining data integrity in CRM systems.

Qualifications

• Bachelor of Science in Electrical Engineering Technology or related experience.

Responsibilities

• Provide on-site service at customer facilities.
• Log in as an agent in high-volume call center to support requests.
• Maintain accurate records of daily events and data integrity in CRM systems.
• Coordinate appointments, travel, and service schedules in a fast-paced environment.
• Diagnose equipment breakdowns and perform repairs to maintain uptime.
• Install components, software and MEUS-IAD solutions.
• Present and sell value-added services to customers and promote Mitsubishi products.
• Follow up on completed service calls to gauge customer satisfaction.

Skills

Field service experience

Electrical/electronic knowledge

CRM software

Communication skills

Diagnose and troubleshoot

On-site service

Scheduling and coordination

Documentation

Team collaboration

Driver's license

Education

Bachelor of Science in Electrical Engineering Technology or related

Related experience

Tools

Voltmeter

Oscilloscope

Test equipment

CRM software

MS Office

Job description

MEUS-IAD in Buffalo, NY is seeking a Service Engineer to deliver on-site service and high-volume call center support for machine tool builders, dealers and end-users. The role emphasizes uptime, documentation, scheduling and timely follow-through.

You will diagnose electro-mechanical systems, install software and MEUS-IAD solutions, coordinate travel, and promote Mitsubishi products and value-added services to customers while maintaining data integrity in CRM systems.