Field Service Engineer – GPU & Data Center Systems

Support Revolution; Columbus (OH); On-site; USD 79,000 - 87,000; Full time

Job summary

Supermicro is seeking a Service Engineer to perform fieldwork at customer sites, resolving and repairing server systems as a key post-sales support member. The role requires strong technical aptitude and excellent interpersonal skills to support our global service network.

You will travel to data centers to assist deployments, conduct break-fix activities, and train team members up to 20%. A Bachelor's degree and 1+ years in data center operations and hardware troubleshooting are required, with

Qualifications

• Bachelor's degree in CS/CE/EE or equivalent.
• 1+ years’ experience in enterprise data center operations.
• 1+ years’ experience with server, storage, compute and network hardware.
• 1+ years’ troubleshooting and repairing servers and networking infrastructure.
• 1+ years’ experience in Inventory Management, and ordering, receiving and shipping server and network equipment.

Responsibilities

• Perform onsite and remote troubleshooting of complex server systems in data center environments.
• Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects.
• Execute hardware diagnostics, system validation, and root cause analysis.
• Coordinate RMA processes and spare parts logistics.
• Manage and resolve service tickets using Salesforce or similar ticketing systems.
• Support GPU platforms such as NVIDIA HGX/DGX-based systems.
• Troubleshoot GPU-related issues (ECC errors, thermal throttling, driver mismatches).
• Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts.
• Travel to customer data centers to support deployments, perform break-fix activities, and train team members (up to 20%)

Skills

Strong Linux skills

Prioritization & time management

Communication skills

Education

Bachelor's degree in Computer Science / Computer Engineering / Electrical Engineering or equivalent

Tools

Salesforce

Job description

Supermicro is seeking a Service Engineer to perform fieldwork at customer sites, resolving and repairing server systems as a key post-sales support member. The role requires strong technical aptitude and excellent interpersonal skills to support our global service network.

You will travel to data centers to assist deployments, conduct break-fix activities, and train team members up to 20%. A Bachelor's degree and 1+ years in data center operations and hardware troubleshooting are required, with