Field Service Engineer – Data Center GPU & Server Ops

Supermicro; Columbus (OH); On-site; USD 79,000 - 87,000; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus and equity award programs

Job summary

Supermicro in Columbus, Ohio is seeking a Service Engineer to perform fieldwork resolving server system issues at customer sites. The role demands exceptional troubleshooting abilities and a strong background in server products, as well as excellent interpersonal skills. Responsibilities include diagnosing hardware problems, managing service tickets, and supporting customers in enterprise environments.

The salary range for this position is between $79,000 and $87,000, depending on experience and other factors. Candidates may also have access to benefits and bonus programs.

Qualifications

• 1+ years of experience in enterprise data center operations.
• 1+ years of troubleshooting and repairing servers.
• Familiarity with GPU platforms such as NVIDIA DGX.

Responsibilities

• Perform onsite and remote troubleshooting of Supermicro systems.
• Diagnose and resolve hardware issues involving GPUs and CPUs.
• Manage and resolve service tickets using ticketing systems.

Skills

Troubleshooting complex systems

Technical aptitude with server products

Interpersonal skills

Inventory management

Education

Bachelor's degree in Computer Science

Tools

Salesforce

Job description

Supermicro in Columbus, Ohio is seeking a Service Engineer to perform fieldwork resolving server system issues at customer sites. The role demands exceptional troubleshooting abilities and a strong background in server products, as well as excellent interpersonal skills. Responsibilities include diagnosing hardware problems, managing service tickets, and supporting customers in enterprise environments.

The salary range for this position is between $79,000 and $87,000, depending on experience and other factors. Candidates may also have access to benefits and bonus programs.