Field Service Engineer – Data Center GPU/Server

Super Micro Computer Spain, S.L.

Miami (FL)

On-site

USD 79,000 - 87,000

Full time

13 days ago

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Job summary

Super Micro Computer is seeking a Service Engineer to perform onsite and remote troubleshooting of server systems at customer data centers. The role supports our global service network and requires strong hardware expertise, especially with GPUs, CPUs, memory, NVMe, NICs, and interconnects.

The ideal candidate has 1+ years in data center operations and server/network hardware, plus experience coordinating RMAs and logistics.

Qualifications

Bachelor’s degree in CS/CE/EE or equivalent work experience.
1+ years’ experience in enterprise data center operations.
1+ years’ experience with server, storage, compute and network hardware.
1+ years’ experience troubleshooting and repairing servers and networking infrastructure.
1+ years’ experience in inventory management and logistics.

Responsibilities

Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments.
Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects.
Execute hardware diagnostics, system validation, and root cause analysis.
Coordinate RMA processes and spare parts logistics.
Manage and resolve service tickets using Salesforce or similar ticketing systems.
Support GPU platforms such as NVIDIA HGX/DGX-based systems.
Travel to customer data centers to support deployments, perform break-fix activities, and train team members (up to 20%).