Field Service Engineer – Global Travel & Instrumentation

Mettler-Toledo International, Inc; Denver (CO); Vor Ort; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision coverage

401(k) with company matching

Tuition reimbursement

Zusammenfassung

METTLER TOLEDO AutoChem Inc. seeks a Field Service Specialist to perform on-site installations and repairs of AutoChem instrumentation, provide customer training, and support Service, Sales, and Product teams.

The role emphasizes delivering trusted advisor interactions and high-quality service throughout the product lifecycle. Responsibilities include managing field inventory, scheduling, and reporting, with travel up to 75% and a focus on safety and customer satisfaction in pharmaceutical,

Qualifikationen

• Associate’s degree in chemistry, chemical, electrical, electronic or mechanical engineering, or related field.
• Minimum 4 years of experience with troubleshooting electronic, electrical, mechanical, and computer systems; or equivalent.
• Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry is a plus.
• Excellent customer service and communication skills; English required.
• Valid driver’s license and good driving record.

Aufgaben

• Perform on-site installations, repairs, upgrades, and maintenance of assigned AutoChem instrumentation.
• Establish and maintain the “Trusted Advisor” role for all customer interactions through exceptional service and product knowledge.
• Complete advanced and expert level instructor-led service product training.
• Document, communicate and manage customer issues with Sales, Service and Support.
• Prioritize, schedule, track and execute service assignments to satisfactory completion.
• Manage field inventory and administrative time; report scheduling and escalation.

Kenntnisse

Customer service

Communication skills

English language

Ausbildung

Associate's degree (chemistry/engineering)

Tools

Windows

MS Word

MS Excel

Jobbeschreibung

METTLER TOLEDO AutoChem Inc. seeks a Field Service Specialist to perform on-site installations and repairs of AutoChem instrumentation, provide customer training, and support Service, Sales, and Product teams.

The role emphasizes delivering trusted advisor interactions and high-quality service throughout the product lifecycle. Responsibilities include managing field inventory, scheduling, and reporting, with travel up to 75% and a focus on safety and customer satisfaction in pharmaceutical,