Field Service Engineer: Onsite Installations & Expert Training

Mettler-Toledo; Colorado; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401(k) with company matching

Tuition reimbursement

Paid time off and disability insurance

Job summary

METTLER TOLEDO AutoChem Inc. in Colorado seeks a Field Service Engineer to conduct on-site installations, repairs, preventive maintenance and customer training for AutoChem instrumentation.

You will support Field Service, In-House Repair, Sales, Customer Service and Product Management while upholding the Trusted Advisor standard. You will travel extensively (75%+), perform advanced service training, and ensure timely, cost-effective service and documentation.

Qualifications

• Associate’s degree in chemistry, chemical, electrical, electronic or mechanical engineering.
• Minimum 4 years of experience with troubleshooting electronic, electrical, mechanical, and computer systems; or equivalent
• Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry or related field is a plus
• Excellent customer service and communication skills both oral and written – English required
• Valid driver’s license and good driving record

Responsibilities

• Perform on-site installations, repairs, upgrades, and maintenance of AutoChem instrumentation.
• Establish and maintain the Trusted Advisor role for customer interactions with service and training.
• Complete advanced instructor-led service product training.
• Document and report scheduling, utilization and escalation accurately.
• Manage field inventory and travel/expense within budget.

Skills

Troubleshooting

Customer service

Communication

Driver's license

Education

Associate degree in chemistry / chemical / electrical / electronic or mechanical engineering

Tools

Windows-based OS

MS Word

MS Excel (Level 1)

Internet Explorer (Level 2)

Job description

METTLER TOLEDO AutoChem Inc. in Colorado seeks a Field Service Engineer to conduct on-site installations, repairs, preventive maintenance and customer training for AutoChem instrumentation.

You will support Field Service, In-House Repair, Sales, Customer Service and Product Management while upholding the Trusted Advisor standard. You will travel extensively (75%+), perform advanced service training, and ensure timely, cost-effective service and documentation.