On-Site Instrumentation Engineer & Trusted Advisor

Mettler-Toledo; Houston (TX); In loco; USD 75.000 - 110.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical benefits

401(k) plan

Tuition reimbursement

Parental leave

Travel expense coverage

Descrizione del lavoro

Mettler-Toledo AutoChem Inc. is seeking an experienced Field Service Engineer in the Houston area to perform on-site installations, repairs and maintenance of advanced instrumentation. You will train customers on hardware, software and applications, and act as a trusted advisor throughout the service lifecycle.

Responsibilities include coordinating service activities, documenting issues, managing travel and expenses, and ensuring high customer satisfaction while adhering to budget constraints.

Competenze

• Associate’s degree in chemistry, chemical, electrical, electronic or mechanical engineering.
• Minimum 4 years of experience troubleshooting electronic, electrical, mechanical and computer systems.
• Experience with Infrared, Optics, Lasers, HPLC, GC, Mass Spectrometry is a plus.
• Excellent customer service and communication skills in English.
• Valid driver’s license and good driving record.

Mansioni

• Conduct on-site installations, repairs, upgrades and maintenance of instrumentation.
• Provide customer training on hardware, software and limited applications.
• Represent the company as a Trusted Advisor and deliver high-quality service.
• Document issues and coordinate with Sales, Service and Support teams.
• Manage field travel and expenses within budget.
• Escalate and report scheduling, utilization and non-conformances as needed.

Conoscenze

Customer service

Communication

Troubleshooting

Windows OS

MS Word

MS Excel

Formazione

Associate’s degree (chemistry/engineering)

Strumenti

Windows-based OS

MS Word - Level 1

MS Excel - Level 2

Internet Explorer

Descrizione del lavoro

Mettler-Toledo AutoChem Inc. is seeking an experienced Field Service Engineer in the Houston area to perform on-site installations, repairs and maintenance of advanced instrumentation. You will train customers on hardware, software and applications, and act as a trusted advisor throughout the service lifecycle.

Responsibilities include coordinating service activities, documenting issues, managing travel and expenses, and ensuring high customer satisfaction while adhering to budget constraints.