Field Service Engineer – Precision Analytics & Customer Impact

METTLER TOLEDO; Littleton (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

METTLER TOLEDO seeks a field service technician to troubleshoot and repair process analytics equipment across customer sites. You will perform calibrations, preventative maintenance, and provide end-user training while meeting uptime targets and maintaining proper paperwork and safety standards.

The role requires strong technical aptitude in electronics and instrumentation, plus 2–4 years in field service or 2–3 years mechanical experience.

Qualifications

• Minimum of a High School Diploma or GED with an aptitude in Engineering, Electronics, Instrumentation, Technology or Computer Science or equivalent education and experience in a technical support role, technical troubleshooting or technical installation of electronics or electromechanical technology.
• Associate degree (AA) with a technical major or equivalent from a two-year College preferred, or related job experience, and/or equivalent combination of education and experience.
• Ability to speak and present ideas to a large group.
• 2-4 years' experience in METTLER TOLEDO Process analytics field service technician role or 2-3 years hands on mechanical experience in relevant field including electromechanical and/or pneumatic systems.
• Customer facing or field service experience desired.

Responsibilities

• Troubleshoot and repairs industry related products without assistance.
• Resolves first-line customer concerns and helps resolve invoicing issues when applicable.
• Performs calibrations, preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
• Performs basic end user training.
• Performs calibrations and preventative maintenance duties according to METTLER TOLEDO procedures and customer requirements.
• Assists and cooperates with Scheduling Analyst and Service Support Team as necessary.
• Achieves assigned targets while controlling expenses.
• Ensures company vehicle is serviced and maintained according to fleet requirements and policies.
• Is proactive in promoting and selling service and products. Submitting sales leads at a level commensurate with experience is required.
• Maintains inventory levels as assigned by SBU and maintains appropriate accuracy and control over stocked items.
• Ensures compliance with all company and customer safety and quality policies and procedures.
• Works to ensure customer uptime requirements are met and that all work assignments are completed on time.
• Accurately completes and submits all required paperwork on a daily basis as required via company issued Laptop PC in a professional manner.
• Maintains a close professional relationship with external/internal customers, sales, technicians and other leaders.
• Completes Kronos time keeping on a daily basis and ensure punches are entered for each activity as they occur.
• Using DSM, order all assignment request materials and record all related activities in a timely manner.
• Works to ensure an atmosphere of collaboration and teamwork with field and service support colleagues.

Skills

High School Diploma

Engineering aptitude

Electronics

Instrumentation

Technology

Computer Science

Education

High School Diploma or GED

AA degree in technical major

Job description

METTLER TOLEDO seeks a field service technician to troubleshoot and repair process analytics equipment across customer sites. You will perform calibrations, preventative maintenance, and provide end-user training while meeting uptime targets and maintaining proper paperwork and safety standards.

The role requires strong technical aptitude in electronics and instrumentation, plus 2–4 years in field service or 2–3 years mechanical experience.