Field Service Engineer — Diagnostics & Repair (Travel 55%)

Roche Holding AG

Tampa (FL)

On-site

USD 71,000 - 132,000

Full time

8 days ago

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Job summary

Roche Holding AG in Tampa, FL seeks a Field Engineering Specialist to travel nationwide, repairing and installing Roche product lines. The role focuses on on-site service, diagnostics, and preventative maintenance for laboratory customers.

Ideal candidates hold a high school diploma with technical training or military experience and 5 years in hardware/software repair. Travel including overnight stays is required, with relocation not offered.

Qualifications

High school diploma and 2 years of technical school or equivalent military training or work experience.
5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary. Alternatively, a Bachelor's degree in a relevant field with 1-2 years of progressive experience will suffice.
Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.
The ability to travel, including overnight travel, is a requirement for this role.

Responsibilities

Travel and showcase expertise in technical repair and installation for Roche assigned product lines.
Provide service to laboratory customers in assigned territory.
Perform routine technical support, on-site service, repair, and installation of Roche products.
Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
Diagnose and resolve mechanical, hardware, software, and system failures.
Document all activities, contribute to quality improvement, and focus on maximizing customer satisfaction.