Field Service Engineer — Lab Diagnostics & Installation

F. Hoffmann-La Roche AG; Tampa, Northern (FL, KY); Hybrid; USD 71,000 - 132,000; Full time

Benefits offered by this job

Discretionary bonus

Benefits package

Job summary

Roche is seeking a Field Engineering Specialist in Tampa, FL. The role involves traveling daily to provide on-site service, repair and installation of Roche products, and serving as the primary technical contact for customers in the territory.

Ideal candidates have a high school diploma with technical training or a relevant bachelor's degree, with multiple years of experience in repairing or servicing complex hardware/software and networking. A willingness to travel is essential.

Qualifications

• High school diploma and 2 years of technical school or equivalent military training or work experience.
• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
• Bachelor's degree in a relevant field with 1-2 years of progressive experience accepted.
• Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.

Responsibilities

• Travel and provide on-site service, repair and installation for Roche products.
• Serve as customer contact for technical and service-related issues and document activities.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Contribute to quality improvement and maximize customer satisfaction.

Skills

Technical field support

Mechanical repair

Electronics

IT basics

Networking/wireless

Education

High school diploma + technical training

Bachelor's degree (relevant field)

Tools

Networking/wireless networking

Job description

Roche is seeking a Field Engineering Specialist in Tampa, FL. The role involves traveling daily to provide on-site service, repair and installation of Roche products, and serving as the primary technical contact for customers in the territory.

Ideal candidates have a high school diploma with technical training or a relevant bachelor's degree, with multiple years of experience in repairing or servicing complex hardware/software and networking. A willingness to travel is essential.