Field Service Engineer – Data Center & GPU Systems

Supermicro; Starbase (TX); On-site; USD 75,000 - 90,000; Full time

Job summary

Supermicro is seeking a Service Engineer to perform fieldwork at customer sites, resolving and repairing server systems. The role requires strong technical aptitude with server products and exceptional interpersonal skills to support our global service network.

The position involves onsite and remote troubleshooting, coordinating RMAs, and traveling up to 25% to customer data centers as needed. A Linux background and prior data center experience are preferred.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• 1–2+ years in enterprise data center operations.
• 1–2+ years’ experience with server, storage, compute and network hardware.

Responsibilities

• Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments.
• Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects.
• Execute hardware diagnostics, system validation, and root cause analysis.
• Coordinate RMA processes and spare parts logistics.
• Manage and resolve service tickets using Salesforce or similar ticketing systems.
• Support GPU platforms such as NVIDIA HGX/DGX-based systems.
• Troubleshoot GPU-related issues (ECC errors, thermal throttling, driver mismatches).
• Coordinate RMA and spare parts logistics.
• Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts.
• If needed, travel to customer data centers to support deployments, perform break-fix activities, and train team members (up to 25%).

Skills

Linux

Scripting

On-call

Customer comms

Education

Bachelor's degree in CS/CE/EE or equivalent

Tools

Salesforce

NVIDIA DGX/HGX

Job description

Supermicro is seeking a Service Engineer to perform fieldwork at customer sites, resolving and repairing server systems. The role requires strong technical aptitude with server products and exceptional interpersonal skills to support our global service network.

The position involves onsite and remote troubleshooting, coordinating RMAs, and traveling up to 25% to customer data centers as needed. A Linux background and prior data center experience are preferred.