Data Center Field Engineer - Server Systems Specialist

Supermicro; Reno (NV); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Supermicro is seeking a Data Center Service Engineer to perform fieldwork at customer sites to resolve and repair server systems. This role supports our global service network and requires strong technical aptitude and excellent interpersonal skills.

This position is based in Reno, Nevada, with travel up to 25% and potential weekend/holiday coverage as needed. You will work with cross-functional teams to define service programs and deliver high-quality field service to customers.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience.
• Minimum of 2 years of experience in field support servicing complex X86 systems and parts.
• Work experience in large enterprises or certification in Windows and Linux environments is a plus.
• Hands-on experience with servers (Supermicro, EMC, DELL, HP).
• Strong technical communication skills to lead investigations with engineers of multiple disciplines.

Responsibilities

• On-site and remote troubleshooting of Supermicro equipment in an enterprise environment
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
• Provide 2nd line support to the reseller/distributors in all aspects of customer support
• Travel to the field to train and/or resolve customer issues
• Train new service engineers

Skills

Troubleshooting

Customer service

Technical communication

English language

Linux familiarity

Education

Bachelor’s degree in Computer Science/Engineering

Associate degree in electrical technology

Job description

Supermicro is seeking a Data Center Service Engineer to perform fieldwork at customer sites to resolve and repair server systems. This role supports our global service network and requires strong technical aptitude and excellent interpersonal skills.

This position is based in Reno, Nevada, with travel up to 25% and potential weekend/holiday coverage as needed. You will work with cross-functional teams to define service programs and deliver high-quality field service to customers.