Field Service Tech – Data Center GPUs/Servers (Travel)

Supermicro; Starbase (TX); On-site; USD 41,000 - 48,000; Full time

Job summary

Supermicro is seeking a Service Technician for fieldwork at customer sites to diagnose, resolve, and repair server systems under guidance of senior service engineers and service managers. Solid hands-on server aptitude, clear communication, and ticket discipline are required.

This role supports our Global Service network and helps build a world-class field service organization. Essential duties include onsite and remote troubleshooting, hardware diagnostics, and collaboration with account

Qualifications

• Associate’s degree or technical diploma in CS/EE or related field preferred.
• 1-2 years’ experience in enterprise data center operations or field service.
• 1-2 years’ experience with server/storage/network hardware.
• 1-2 years’ experience troubleshooting servers and networking at customer sites.
• Exposure to inventory and order/shipping processes.

Responsibilities

• Perform onsite and remote troubleshooting of Supermicro systems at data centers.
• Diagnose and resolve hardware issues (GPUs, CPUs, memory, NVMe, NICs).
• Run hardware diagnostics and document root-cause findings.
• Assist with RMA processes and spare parts logistics.
• Manage service tickets using Salesforce or similar systems.
• Support GPU platforms (NVIDIA HGX/DGX) and escalate issues.
• Troubleshoot GPU-related issues (ECC errors, thermal, drivers).
• Collaborate with TAMs, Service Managers, and senior technicians.
• Travel to customer sites up to 25% as needed.

Skills

Linux skills

Strong prioritization

Communication

Time management

Team collaboration

Education

Associate degree or technical diploma

Tools

Salesforce

Jira

ServiceNow

Job description

Supermicro is seeking a Service Technician for fieldwork at customer sites to diagnose, resolve, and repair server systems under guidance of senior service engineers and service managers. Solid hands-on server aptitude, clear communication, and ticket discipline are required.

This role supports our Global Service network and helps build a world-class field service organization. Essential duties include onsite and remote troubleshooting, hardware diagnostics, and collaboration with account