Field Service Engineer – Data Center & GPU Hardware

Supermicro; Atlanta (GA); Hybrid; USD 79,000 - 87,000; Full time

Job summary

Supermicro is seeking a Service Engineer to perform fieldwork at customer sites and resolve server system issues. The role requires strong technical aptitude in enterprise data center hardware and the ability to work with GPU platforms and networking gear.

Responsibilities include onsite/remote troubleshooting, hardware diagnostics, coordinating RMA logistics, managing service tickets, and travel to customer sites up to 20%. A BS in CS/CE/EE and 1+ years’ data center experience are preferred.

Qualifications

• 1+ years’ experience in enterprise data center operations.
• 1+ years’ experience working with server, storage, compute and network hardware.
• 1+ years’ experience troubleshooting and repairing servers and networking infrastructure.
• 1+ years’ experience in Inventory Management, and ordering, receiving and shipping server and network equipment.

Responsibilities

• Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments.
• Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects.
• Execute hardware diagnostics, system validation, and root cause analysis.
• Coordinate RMA processes and spare parts logistics.
• Manage and resolve service tickets using Salesforce or similar ticketing systems.
• Support GPU platforms such as NVIDIA HGX/DGX-based systems.
• Troubleshoot GPU-related issues (ECC errors, thermal throttling, driver mismatches).
• Coordinate RMA and spare parts logistics.
• Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts.
• Travel to customer data centers to support deployments, perform break-fix activities, and train team members (up to 20%).

Skills

Data center operations

Server hardware

Networking hardware

Server troubleshooting

Inventory management

Education

Bachelor’s degree in CS/CE/EE

Job description

Supermicro is seeking a Service Engineer to perform fieldwork at customer sites and resolve server system issues. The role requires strong technical aptitude in enterprise data center hardware and the ability to work with GPU platforms and networking gear.

Responsibilities include onsite/remote troubleshooting, hardware diagnostics, coordinating RMA logistics, managing service tickets, and travel to customer sites up to 20%. A BS in CS/CE/EE and 1+ years’ data center experience are preferred.