Field Service Engineer — Cryogenic Systems

Entangled Future; City of Syracuse (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

Bluefors in Syracuse, NY is seeking a Service Engineer to join the Technical Support team. This mid-level, full-time role acts as a key link between customers, service, sales, and engineering, ensuring cryogenic systems operate at peak performance.

You will troubleshoot inquiries, read blueprints and schematics, source parts, perform field service at customer sites, and test units with standard equipment. Travel to sites may be required to commission and support equipment.

Qualifications

• Bachelor’s degree in Engineering, Technical Field, or related discipline; or an Associate degree with at least three years of relevant experience; or equivalent combination of education and hands-on technical experience.
• Strong troubleshooting and analytical skills with the ability to diagnose and resolve complex technical issues.

Responsibilities

• Fielding and troubleshooting customer service inquiries in a timely and professional manner.
• Reading and interpreting blueprints, wiring diagrams, schematic drawings, and engineering instructions to assemble and service equipment.
• Identifying and resolving equipment malfunctions, including coordinating with customers or field representatives to obtain replacement parts when needed.
• Testing units using standard test equipment and analyzing results to assess performance and determine required adjustments.
• Adjusting or replacing defective or improperly functioning circuitry or components using appropriate hand tools and techniques.
• Assembling, testing, and maintaining circuitry and components according to engineering specifications, technical manuals, and established procedures.
• Visiting customer sites as needed to repair, commission, or support equipment in the field.
• Performing other duties as assigned to support the technical service function.

Skills

Troubleshooting

Technical diagnosis

Customer service

Field service

Education

Bachelor's degree or equivalent

Tools

Hand tools

Test equipment

Job description

Bluefors in Syracuse, NY is seeking a Service Engineer to join the Technical Support team. This mid-level, full-time role acts as a key link between customers, service, sales, and engineering, ensuring cryogenic systems operate at peak performance.

You will troubleshoot inquiries, read blueprints and schematics, source parts, perform field service at customer sites, and test units with standard equipment. Travel to sites may be required to commission and support equipment.