Field Service Engineer – Coding & Marking Equipment (Home-Based)

Videojet Technologies Inc.; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company vehicle, laptop, phone, and制服

Incentive Bonus Plan PTO Medical, dent

Employee Assistance Program

Job summary

Videojet Technologies Inc. is seeking a Field Service Engineer to support customers in the Jefferson City, MO region from a home-based location. You will install, maintain and repair Videojet coding and marking systems at customer sites, traveling to sites as required.

You will build trusted customer relationships, troubleshoot complex mechanical/electrical/software issues, and promote service agreements while advancing your technical career through comprehensive training and hands-on field work.

Qualifications

• Strong customer-facing communication and problem-solving abilities.
• Wamiliar with mechanical/electrical troubleshooting and field service practices.
• Comfortable working independently and managing travel schedules.

Responsibilities

• Travel throughout the Jefferson City, MO territory to support manufacturing customers, with most work completed during the day and limited overnight travel and/or limited weekend work.
• Provide ongoing care and support for our customer's equipment.
• Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities.
• Diagnose and resolve mechanical, electrical, and software-related issues and deliver effective, timely solutions.
• Become a trusted advisor and partner for our customers, to develop excellent relationships.
• Extend our Videojet footprint in the market by promoting our service agreements and newer technology.
• Travel is primarily regional within the Jefferson City, MO territory area and is planned in‑advance to allow flexibility in managing schedules, routes, and customer visits.
• Overnight travel is occasional and not routine.

Skills

Customer service

Mechanical aptitude

Electrical troubleshooting

Software diagnostics

Tools

Videojet equipment

Diagnostic tools

Job description

Videojet Technologies Inc. is seeking a Field Service Engineer to support customers in the Jefferson City, MO region from a home-based location. You will install, maintain and repair Videojet coding and marking systems at customer sites, traveling to sites as required.

You will build trusted customer relationships, troubleshoot complex mechanical/electrical/software issues, and promote service agreements while advancing your technical career through comprehensive training and hands-on field work.