Field Service Engineer - Analytical Instrumentation

ThermoFisher Scientific; Waltham (MA); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental & vision plans

401(k) retirement savings plan

Employee stock purchase plan

Paid time off 120 hours + holidays

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer to install, maintain, and repair sophisticated analytical instruments across customer sites. You will represent the company and deliver top-tier service while building relationships with customers advancing critical research and innovation.

The role requires a Bachelor's degree in Engineering or related field, strong electronics/mechanical skills, and the ability to travel up to 75%.

Qualifications

• Bachelor’s degree required; experience installing, troubleshooting and repairing analytical instruments is a plus
• Strong electronics and mechanical aptitude; diagnose to component level
• Excellent customer service skills and professional demeanor
• fluent English; additional languages welcome
• Proficiency with Windows OS and MS Office
• Ability to read technical diagrams and schematics
• Valid driver’s license; travel up to 50–75%
• Physical ability to lift up to 50 lbs and stand for extended periods
• Experience with ultra-high vacuum systems and high voltage equipment preferred
• Flexibility to respond to emergency service calls
• Ability to obtain credentials for customer facilities
• Strong organizational and time-management skills
• Collaborative mindset with ability to work independently

Responsibilities

• Install, maintain and repair a range of high-value analytical instruments
• Provide exceptional technical service and build customer relationships
• Travel as needed to customer sites and respond to service calls
• Diagnose issues and perform efficient, high-quality repairs
• Operate safely, following PPE guidelines and company policies

Skills

Electronics aptitude

Mechanical aptitude

Customer service

Verbal & written communication

English fluency

Windows & MS Office

Read schematics/diagrams

Time management

Collaboration / independence

Education

Bachelor’s degree in Engineering or related field

Advanced degrees or specialized certifications (a plus)

Tools

Service management software

Job description

Thermo Fisher Scientific is seeking a Field Service Engineer to install, maintain, and repair sophisticated analytical instruments across customer sites. You will represent the company and deliver top-tier service while building relationships with customers advancing critical research and innovation.

The role requires a Bachelor's degree in Engineering or related field, strong electronics/mechanical skills, and the ability to travel up to 75%.