Engineer II, Field Service

ThermoFisher Scientific; Johnston (IA); On-site; USD 70,000 - 90,000; Full time

Job summary

Thermo Fisher Scientific in Johnston, IA, seeks a Field Service Engineer II to install, maintain, troubleshoot, and repair sophisticated analytical instruments across research, industrial and healthcare settings.

You will travel up to 50-75% within the assigned territory, provide exceptional customer service, train customers on equipment operation, and document service activities with detailed reports. A technical degree or equivalent hands-on experience is required.

Qualifications

• Advanced degree or a Bachelor’s degree with 2 years hands-on technical experience installing, troubleshooting and repairing complex analytical instruments.
• Fields of study: Electronics, Engineering, Physics, Chemistry, or related technical field.
• Additional relevant certifications are advantageous.

Responsibilities

• Install, maintain, troubleshoot, and repair complex analytical instruments across customer sites.
• Provide excellent customer service and communication with clients in research, industrial, and healthcare settings.
• Train customers on equipment operation and document service activities with detailed reports.
• Travel as needed within territory (up to 50–75%).

Skills

Customer service

Communication

Time management

Driver's license

Willingness to travel

Problem solving

Independent work

Education

Advanced degree or Bachelor’s + 2 years experience

Fields of study: Electronics/Engineering/Physics/Chemistry

Tools

Service management software

Microsoft Office

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION

As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

REQUIREMENTS

• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
• Additional relevant certifications are advantageous
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
• Experience with QPCR, Capillary Electrophoresis, or next-gen sequencing equipment preferred.
• Excellent customer service and communication skills, both written and verbal
• Strong organizational and time management capabilities
• Proficiency with Microsoft Office suite and service management software
• Ability to read and interpret technical documentation and schematics
• Valid driver's license and ability to travel up to 50-75% within assigned territory
• Physical ability to lift up to 50 lbs and work in various laboratory environments
• Proficiency in English required; additional languages beneficial
• Strong problem-solving abilities and capacity to work independently
• Adherence to safety protocols and quality standards
• Ability to respond to customer needs with short notice
• Ability to effectively train and support customers on equipment operation
• Experience documenting service activities and preparing detailed reports
• Demonstrated success in meeting customer satisfaction goals

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.