Engineer I, Field Service

ThermoFisher Scientific; Waltham (MA); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental & vision plans

401(k) retirement savings plan

Employee stock purchase plan

Paid time off 120 hours + holidays

Job summary

Thermo Fisher Scientific is seeking a Field Service Engineer to install, maintain, and repair sophisticated analytical instruments across customer sites. You will represent the company and deliver top-tier service while building relationships with customers advancing critical research and innovation.

The role requires a Bachelor's degree in Engineering or related field, strong electronics/mechanical skills, and the ability to travel up to 75%.

Qualifications

• Bachelor’s degree required; experience installing, troubleshooting and repairing analytical instruments is a plus
• Strong electronics and mechanical aptitude; diagnose to component level
• Excellent customer service skills and professional demeanor
• fluent English; additional languages welcome
• Proficiency with Windows OS and MS Office
• Ability to read technical diagrams and schematics
• Valid driver’s license; travel up to 50–75%
• Physical ability to lift up to 50 lbs and stand for extended periods
• Experience with ultra-high vacuum systems and high voltage equipment preferred
• Flexibility to respond to emergency service calls
• Ability to obtain credentials for customer facilities
• Strong organizational and time-management skills
• Collaborative mindset with ability to work independently

Responsibilities

• Install, maintain and repair a range of high-value analytical instruments
• Provide exceptional technical service and build customer relationships
• Travel as needed to customer sites and respond to service calls
• Diagnose issues and perform efficient, high-quality repairs
• Operate safely, following PPE guidelines and company policies

Skills

Electronics aptitude

Mechanical aptitude

Customer service

Verbal & written communication

English fluency

Windows & MS Office

Read schematics/diagrams

Time management

Collaboration / independence

Education

Bachelor’s degree in Engineering or related field

Advanced degrees or specialized certifications (a plus)

Tools

Service management software

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:

Join us at Thermo Fisher Scientific as a Field Service Engineer, where you'll contribute by ensuring our sophisticated scientific instruments operate at peak performance. In this role, you'll represent our company, delivering exceptional technical service while building strong relationships with customers who are advancing critical research and innovation. You'll install, maintain, and repair a diverse range of high-value analytical instruments, from electron microscopes to chromatography systems. You’ll combine technical expertise with customer service skills to solve complex problems and help our customers achieve breakthrough discoveries that make the world healthier, cleaner, and safer.

REQUIREMENTS:

• Bachelor's Degree, no prior experience required. Experience installing, troubleshooting, and repairing sophisticated analytical instruments preferred
• Preferred Fields of Study: Engineering (Electrical, Electronics, Mechanical, Biomedical) or related scientific field
• Advanced degrees or specialized certifications are a plus
• Strong electronics and mechanical aptitude with ability to diagnose issues down to component level
• Excellent customer service skills and professional demeanor
• Strong verbal and written communication abilities
• Fluency in English required; additional language skills welcome
• Demonstrated problem-solving capabilities and analytical thinking
• Proficiency with Windows operating systems, MS Office, and service management software
• Ability to read and interpret technical diagrams, schematics and documentation
• Valid driver's license and ability to travel up to 50-75%
• Physical ability to lift up to 50 lbs and stand for extended periods
• Experience with ultra-high vacuum systems and high voltage equipment preferred
• Availability to work flexible hours and respond to emergency service calls
• Must be able to obtain necessary credentials to access customer facilities
• Strong organizational skills and ability to manage time effectively
• Collaborative mindset with ability to work independently

Compensation and Benefits

The hourly pay range estimated for this position based in Massachusetts is $26.39–$39.59.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.